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Collections Specialist
Dolla Financial Services Ltd
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 11/06/2025
- HR
The Collections Specialist is responsible for overseeing and executing daily collections functions in order to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio.
The Collections Specialist is responsible for overseeing and executing daily collections functions in order to reduce and maintain the aged receivables whilst continuously improving the quality and performance of the loan portfolio
Key Responsibilities
- Constant review and analysis of all past due accounts
- Make contact and negotiate with delinquent customers for payments daily (telephone call, email or visit)
- Liaise with collection agencies and accounting team regarding payments and related fees
- Suggest payment options, send reminders via online SMS platform, prepare account statements and handle general queries.
- Prioritise accounts deemed as uncollectible and work directly with the Head of Credit and Collections to collect same.
- Coordinate with relevant sales team members to induce payments and reconcile unidentified online payments.
- Undertake field work as needed.
- Perform any other related duties as assigned.
Qualifications & Skills
- Degree in Business Administration, Accounting or Related Field
- Proficiency in Microsoft Excel, Word and basic skills in PowerPoint
- Minimum 2 years’ working experience in collection services
- Analytical with knowledge of finance and accounting procedures
Organization, Negotiation and Problem-solving skills
- Ability to meet deadlines and maintain composure under pressure
- Result oriented, goal driven and innately competitive
- Ability to manage stress and open to constant change
- Excellent communication skills (written and oral)
- Must be customer service and goal oriented
Ref: Collections Specialist
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