Collections & Soft Sales Agent (Separate roles)
Contax 360 BPO Solutions
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 15/01/2026
- Recruiter
Join our dynamic and expanding team of top-tier contact service professionals! We have a variety of exciting roles available, offering you the perfect opportunity to find your ideal fit. Don’t miss out—become a part of our thriving team today!
POSITION : Collections and Soft Sales Agent
Join a dynamic home essentials company as a Collections/Sales Agent. You’ll drive sales through inbound/outbound calls, pitch products, and provide excellent customer service in a tech-driven startup environment.
Now hiring for our Montego Bay Office:
Collections Agent
Job Summary:
The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies.
Specific Duties:
- Contact customers in arrears to discuss outstanding debts.
- Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
- Achieve set revenue targets and call quality objectives.
- Handle each call promptly and in the correct manner, updating records accordingly.
- Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
- Being persuasive, persistent and self -motivated and assertive.
- Monitors delinquent accounts and implements collections procedures.
- Responds to inquiries from customers or external collection resources.
- Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
- Reviews and makes recommendations regarding bad debts or write-offs.
- Perform other duties as assigned.
SKILLS REQUIRED:
- Technical and analytical skills
- Ability to communicate clearly, properly and fluently in both oral and written formats
- Strong negotiation and influencing skills
- Interpersonal skills
- Goal oriented and dependable
- Time management skills
Required Qualifications:
- At least 3 CXCs including English Language
Required Experience:
- At least (1) year of experience in customer service.
- Experience as a hard-core collections agent preferred.
What we offer:
- Paid training
- Health & Lufe Insurance
- Daily Lunch Allowance
- Paid Holidays
- Career advancement programme
- Shuttle service
- Competitive Salary
- Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.
Job Summary:
The Sales Agent is responsible for generating sales for the company by executing sales pitch, negotiating and closing sales while maintaining exceptional service to every customer via the telephone. This is an excellent opportunity for a top sales agent. The client is a pioneering company that connects customers to financial advisors. We are looking for ambitious, target driven individuals with a passion for sales.
Job Requirements:
- Make a large volume of outbound calls to potential clients and convert those leads to appointments for Onboarding Specialists
- Follow scripts to schedule introductory calls
- You are willing to work atypical hours when needed (nights/weekends)
- You want to work in a casual and technology-driven startup environment
- You are interested in outbound B2C sales over the phone
- You have the desire to spend your day talking to people
- You are energetic, diligent, and persistent
- Interest in Wealth Management, sales to individual customers, or cold calling a plus
- A sales mentality – you are comfortable with part of your compensation being tied to performance and believe in owning your own destiny
- Superior interpersonal, organizational, and client service skills
- Client first attitude, professional demeanor, personal integrity, and an understanding of fiduciary responsibility
- Excellent computer skills along with the ability to learn in-house software and tools
EDUCATION:
- 3 CSEC/CAPE or City & Guilds Required
- Heart NVQJ certification/Associates Degree or Higher Preferred
EXPERIENCE:
- Minimum of 1 Year experience in call centre-setting
- Experience in doing outbound sales/cold calling a requirement
- Strong Customer Service experience/background is a requirement
All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.
Only short-listed applicants will be contacted.
