Co-op Coordinator

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services - Revenue Operations and Payments team in the capacity of:

Co-op Coordinator (Grade 2)

Process payments remitted via salary deduction payment method in an accurate and timely manner.

Identify and code E-bank payments in the payment sheet daily to ensure that deposits are receipted and cleared from the SLJ main bank accounts in a timely manner.

Ensure any inaccuracies and discrepancies in the posting of salary payments are resolved in the shortest time possible to prevent any losses and/delays in processing time.

Ensure necessary contacts are made with the relevant responsible parties whenever discrepancies are identified with payments and their associated listings.

Location: Kingston

As a Co-op Coordinator, you will:

• Ensure 95% of completed salary deduction payments are reconciled and processed by your team within two (2) months of current date.
• Prepare and submit journal voucher to correct any misallocation of payment via audit/processing and for policies that are coded PAP or to other Co-ops within the specified time frame.
• Identify and code E-bank payments in the payment sheet daily to ensure that deposits are receipted and cleared from the SLJ main bank accounts in a timely manner.
• Contact delinquent payroll partners about unremitted payments and make the necessary arrangements to collect outstanding listings and payments within 30 days.
• Liaise with deducting authority within two (2) days to resolve any issues associated with their payments and listings.
• Prepare monthly report of all contacts made with delinquent deduction authorities and amounts collected through intervention for submission to the supervisor by the 3rd working day of each the month.
• Perform any other job-related duties assigned from time to time.

What do you need?

• Minimum of a Diploma in Business Administration or related discipline from a recognised tertiary institution.
• Proficiency in the use of computer software packages such as word processing and spreadsheet applications.
• Minimum of three (3) years’ working experience in within the Insurance industry.
• Relevant Life Office Management Association (LOMA) I and II designations are assets.
• Strong analytical/problem-solving and decision-making skills.
• High level of integrity.
• Excellent written and oral communication skills.
• Ability to handle customer complaints resolve issues effectively.
• Excellent interpersonal/human relations skills.
• Sound knowledge of insurance products, processes, and procedures.
• Good time management skills.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 19, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.