Manager - Collections - Call Centre

We are looking for a collections manager to monitor staff and oversee the procedures of the Collections Call Centre. IF YOU HAVE NEVER WORKED IN THIS ROLE PLEASE DO NOT APPLY!!!!

We are looking for a collections manager to monitor staff and oversee the procedures of the Collections Call Centre.

IF YOU HAVE NEVER WORKED IN THIS ROLE PLEASE DO NOT APPLY!!!!

To be a successful collections manager, you should be analytical and have great report writing skills. Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, knowledge of the USA Fair Debt Collections Pratices is a Plus...

Collections Manager Responsibilities:

• Overseeing staff members and ensuring the accurate and precise delivery on outbound calls.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding debt.
• Implementing collection policies and procedures to avoid excessive outstanding debt.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.

Collections Manager Requirements:

• Degree in finance, accounting, or a related field.
• 3–5 year’s experience as a collections manager.
• Experience with Excell and Collections Managements Sytems, Excel.
• The ability to work accurately and independently.
• Good verbal and written communication skills.
• Excellent analytical skills and an eye for detail.
• Outstanding leadership and managerial skills.
• Strong time and people management skills.
• Ability to work to strict deadlines.