"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"
Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Group Client Support team in the capacity of:
Client Support Associate (Contract)
This job includes a flexible work shift in a 24- hour day, evening or night setting including weekdays, weekends, holidays
Answer incoming queries in the form of calls, e-mails and chat correspondence from clients (healthcare providers, agents/ financial advisors, employer representatives and individuals).
Service outbound call campaigns while ensuring world-class client service and maximizing productivity.
Location: Kingston
As a Client Support Associate, you will:
- Respond to client queries through our support channels (calls, live chat portal, e-mails, company website, social media and any other assigned channel) for all Sagicor territories served.
- Resolve all types of client service inquiries including health information, policy information updates, banking, investment, pension and property services type queries.
- Provide excellent client service to all our clients whether internal or external.
- Identify and assess provider and client needs and take appropriate actions to satisfy those needs.
- Identify and communicate obstacles that may hinder excellence.
- Use technology to track, route and retrieve information.
- Locate and interpret complex information from a number of databases.
- Perform administrative tasks, including those involving client product knowledge, specific knowledge of plan or policy components as well as systems and workflow knowledge for the various lines of business.
- Perform other job-related duties assigned from time to time.
What do you need?
- Minimum of 5 CAPE Units 1& 2 and/or Associate Degree in Business Administration or a Client Service-related discipline from a recognized tertiary institution.
- Client service background desired but not required.
- Minimum of one (1) year’ experience in a client facing environment
- Sound knowledge of computer software packages including spreadsheet and word processing applications.
- Excellent communication, organisational, problem solving and decision-making skills.
- Attention to detail and quality focused.
- Able to perform multiple tasks simultaneously and skilfully apply personal techniques to retrieve and analyse information to assist across all lines of business
- Strong client service orientation. Must have a positive can-do attitude and be willing to go the extra mile to resolve client queries.
- Able to build and maintain productive working relationships, be confidential, and contribute as an effective team member.
- Agile and react positively to change.
- Flexibility in following a schedule provided by the Workforce Management Associate.
- Open to receiving feedback from the leadership and operation support team.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than February 13, 2026.
While we appreciate all applications, only shortlisted candidates will be contacted.
