Client Care Supervisor

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join Branch Operations team in the capacity of:

Client Care Supervisor

(Grade 3)

Manage and lead the Branch Client Service team in delivering superior client experience by coaching using the Sagicor Service Standards and achieving a high level of operational effectiveness.

Engage and interact with clients and promote activities to improve client loyalty across the entire branch team.

Provide ongoing coaching and development of team members, ensuring a high level of employee capability and engagement.

Location: Kingston

As a Client Care Supervisor, you will:

• Actively market/promote the banks products & services.
• Monitor ECRIS to ensure clients’ wait time is within the Service Level Agreement.
• Develop plans and strategies in collaboration with the Branch Manager, Manager Branch Operations and Manager -Client Experience to enhance client experience.
• Adhere to the computer security policies and procedures relates to protection of passwords, exposure of the system to viruses and improper usage of the bank’s computer system and Data Protection.
• Maintain effective internal controls mitigating risks to the organization through adherence to policies & procedures, regulatory and audit requirements.
• Perform other job-related duties assigned from time to time.

What do you need?

• First Degree in Management Studies, Accounting or Finance from a recognised tertiary institution.
• Minimum five (5) years’ experience at the supervisory level in a retail banking.
• Thorough knowledge of branch operations including teller operations, client service and cash management.
• Knowledge of Central Bank rules and regulations governing retail banking
• Formal training in leadership.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Client-centric with excellent interpersonal skills.
• Excellent communications skills – oral and written.
• Aptness and ability to administer resolution to clients’ complaint.
• Ability to anticipate clients’ needs and respond by exceeding those expectations.
• Knowledge of the bank’s core operating systems and procedures.
• In-depth knowledge of Proceeds of Crime Act (POCA), Anti-Money Laundering/Counter Financing of Terrorism/Proliferation Policies.
• Great analytical and problem-solving skills.
• Adept at resolving conflicts and skilfully handling disgruntled clients.
• Motivator and team builder.
• Ability to work in a fast-paced environment.
• High level of professionalism and ethical standards.
• People Management Skills - Counselling, Coaching, Grievance/Disciplinary Handling.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than October 31, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.