Claims Team Leader

A dynamic organisation in the General Insurance industry is seeking to fill the position of Claims Team Leader. The incumbent provides overall supervision for claims team members and ensures timely and accurate processing and resolution of claims while managing the the team’s performance.

CORE FUNCTIONS 

• Effectively and efficiently supervise, direct and coordinate claims personnel, activities, and functions within the team to meet claim objectives.
• Manage a competent and motivated staff, monitoring of individual and team performance, and providing guidance. 
• Assign claim files to team members and review the assessment of liability and negotiation of settlement with other insurance companies and individuals.
• Ensure the timely handling of all claims matters and that all assigned follow ups are actioned by team members.
• Negotiate settlements and payment arrangements with insurance companies and clients.
• Authorise claims documents, settlements, and payments within assigned limits.
• Analyse and prepare presentations for inter-company arbitration cases.
• Correspond with clients and other parties via company approved media.
• Ensure that all claim matters are maintained in the company’s core computer system 4D Underwriter.
• Provide exceptional service to external and internal customers and act as a resource within the company and a role model and leader.
• Coordinate activities and workflow to assure accurate and timely response to involved parties as needed and in accordance with Claims Department Standard.
• Present team productivity and other business reports weekly and as required.
• Recommend changes to existing claims practices on a timely, thorough, and accurate basis as required
• Monitor operational targets and drive service delivery to enhance customer service and the company’s brand.
• Manage Service Providers to ensure the agreed timelines are adhered to and the quality of their reports and conducts are in accordance with the company’s standards.