Chief Operating Officer (COO)

A well known shipping company is seeking a Chief Operating Officer (COO) to lead growth and regional expansion.

Chief Operating Officer (COO)

We are seeking an experienced, visionary, and execution-focused Chief Operating Officer (COO) to lead the Shipper’s continued growth and regional expansion. The COO has full executive responsibility for the leadership, strategic direction, and operational performance of the Company. This role requires demonstrated experience managing multi-location and multi-regional operations across the Caribbean and the United States, with the flexibility and willingness to travel as needed to oversee regional teams, partners, and facilities.

The COO is responsible for developing, monitoring, and executing corporate strategy with a strong emphasis on:

• Commercial performance

• Customer experience

• Operational efficiency

• Brand stewardship

• Technological enablement

• Shareholder value creation

The COO reports directly to the Board of Directors.

Principal Responsibilities

Strategic Leadership

• Develop, drive, and execute long-term corporate strategy approved by the Board of Directors

• Lead and manage multi-location and multi-regional operations across the Caribbean and United States, including regular travel to regional markets

• Execute strategic initiatives with discipline, translating objectives into measurable operational outcomes

• Design, document, and continuously improve enterprise-wide operational systems, SOPs, and governance frameworks

• Implement efficiency, productivity, and cost-optimization strategies supported by data and technology

• Ensure operational targets are achieved, including profitability, customer experience, staff engagement, and return on equity

• Prepare and present accurate, timely performance reports to the Board

Brand Stewardship and Development

• Act as the primary steward of the Shipper’s brand across all regions, platforms, and channels

• Ensure consistent application of brand guidelines across operations, customer touchpoints, partnerships, and marketing efforts

• Lead the evolution and growth of the brand to strengthen customer trust, recognition, and market positioning

Business Development

• Monitor industry trends, regulatory environments, and competitive dynamics

• Engage key stakeholders to develop and maintain strong professional relationships

• Identify untapped client segments and develop tailored growth strategies

• Pursue new markets, partnerships, and revenue opportunities

• Oversee marketing, PR, and strategic campaigns aligned with operational capabilities

Customer Experience and Loyalty

• Embed a customer-experience-led culture driven by feedback, sentiment analysis, and performance metrics

• Drive customer retention, loyalty, and lifetime value initiatives

• Ensure customer concerns, complaints, and feedback are addressed efficiently and transparently

Logistics, Shipping, and Operational Expertise

• Demonstrate strong understanding of retail shipping, corporate shipping, and e-commerce trends

• Guide service design and operational models in response to changing consumer and procurement expectations

• Oversee logistics solutions that balance speed, reliability, transparency, and cost efficiency

Technology, Systems, and Process Excellence

• Leverage internal technology and software development capabilities to address operational and customer challenges

• Champion automation, machinery, and software to improve processing accuracy, throughput, and scalability

• Build and optimize logistics systems, process architecture, and SOPs

• Translate operational pain points into prioritized technology initiatives with measurable business impact

Financial Oversight

• Provide oversight to the Financial Controller in developing financial strategies that support effective operations

• Ensure annual independent audits are conducted and reported to the Board of Directors

• Ensure major projects are executed on time and within budget using disciplined project management practices

• Authorize and monitor expenditures within approved budgets

Team Leadership, Management, and Culture

• Build, lead, and retain high-performing regional and cross-functional teams

• Demonstrate strong interpersonal and relationship-building skills with staff, partners, suppliers, and stakeholders

• Foster a culture of accountability, collaboration, urgency, and continuous improvement

• Provide leadership, guidance, and mentorship to enable high performance and professional growth

• Establish clear KPIs and performance measures and hold teams accountable for results

Public Relations

• Serve as the Company’s primary public-facing executive, representing the Shipper across media, investor, and public platforms

• Oversee external communications to ensure clarity, consistency, and accuracy

• Build and maintain strong relationships with media outlets, journalists, influencers, and industry publications

• Proactively manage corporate reputation and public sentiment

• Lead crisis communication planning and execution for operational, regulatory, or reputational events

Required Qualifications and Experience

• Master’s degree in Business Administration, Finance, Logistics, Operations, or a related discipline

• Minimum of 10 years of senior executive leadership experience

• Proven experience managing multi-regional, multi-jurisdictional operations across the Caribbean and North America

• Deep experience in logistics, fulfillment, freight forwarding, retail or corporate shipping, or technology-enabled services

• Strong strategic, analytical, interpersonal, and execution-focused leadership skills

Principal Contacts

Internally:

• Board of Directors

• Senior management team

Externally:

• Customers

• Commercial and financial partners

• Key logistics service providers

Join the Shipper’s team and embark on a rewarding career in an organization dedicated to excellence. We encourage you to grow with us.