Car Rental Agent

We are seeking a dedicated and enthusiastic Car Rental Agent. The Car Rental Agent role involves managing the rental process from start to finish, including handling customer inquiries, completing paperwork, processing payments, and inspecting vehicles for damage and mileage

KEY RESPONSIBILITIES

★    Greet customers in a courteous and professional manner, ensuring a positive first impression

★    Process rental reservations, agreements, extensions, and returns accurately in the system

★    Explain rental terms, conditions, insurance coverage, and additional service options clearly to customers

★    Verify customer identification, driving credentials, and payment methods in compliance with company policies

★    Coordinate with the operations team to ensure vehicles are clean, fueled, and ready for rental

★    Handle customer inquiries, complaints, and requests promptly, escalating issues to management when necessary

★    Upsell additional products and services such as child seats and insurance packages to maximize revenue

★    Maintain accurate records, receipts, and reports for all rental transactions

★    Ensure compliance with all safety, security, and operational procedures

QUALIFICATIONS & REQUIREMENTS

★    High school diploma or equivalent

★    Previous experience in customer service, sales, or car rental industry preferred

★    Strong communication and interpersonal skills with a customer-first attitude

★    Ability to handle multiple tasks in a fast-paced environment

★    Proficient in computer systems and Microsoft Office applications; knowledge of car rental software is an advantage

★    Attention to detail and organizational skills.

★    Flexibility to work various shifts, including weekends and holidays

★    Highly professional and ethical standards