CIT Manager

CIT Manager

Job Summary:

We are seeking a highly disciplined and operationally experienced CIT Manager to lead and manage the full Cash-in-Transit operation. The role oversees cash logistics services including CIT movement, ATM/ABM replenishment, cash processing, vault operations, and operational safety and compliance.

The ideal candidate is a strong operations leader who can manage high-risk environments, control costs, improve performance, drive compliance, and deliver high levels of customer satisfaction.

Responsibilities

Operations & Service Delivery

• Lead and coordinate daily CIT, ATM/ABM, cash processing and vaulting activities
• Ensure reliable service delivery in line with SLAs and regulatory requirement
• Conduct briefings, debriefings, and operational checks to ensure compliance
• Oversee reporting, logs, and operational record accuracy

Financial & Operational Performance

• Manage operational budgets, costs, and efficiency metrics
• Support pricing, proposals, and business growth opportunities
• Monitor results and take corrective action where required

Route & Risk Management

• Design and approve secure and efficient routes
• Conduct route risk assessments and approve modifications
• Improve route timing, cost control and SLA adherence

Fleet & Asset Management

• Oversee vehicle utilization, maintenance and cost control
• Investigate abnormalities and prevent downtime
• Ensure vehicles are safe, compliant and deployment ready

Manpower & Workforce Leadership

• Maintain staffing aligned to operational demand
• Lead training, performance management and crew development
• Control overtime, absenteeism, fatigue and crew stability
• Build a disciplined and high-performing workforce

Cash, Firearms & Security Governance

• Enforce strict cash handling, vault access, dual custody and reconciliation protocols
• Manage firearms accountability, certification and refresher training
• Investigate discrepancies, breaches, and near-misses immediately

Safety, Risk & Compliance

• Drive a strong HSE and compliance culture
• Prepare for and support audits and inspections
• Lead incident response, investigations and corrective actions

Technology & Continuous Improvement

• Identify efficiency improvements through systems and process upgrades
• Support implementation of operational technology and dashboards

Key Performance Indicators

Performance is assessed across operational and financial areas including:

• Revenue & cost control
• Route & SLA compliance
• Vehicle utilization & maintenance cost
• Overtime & absenteeism
• Cash handling & security control compliance
• Incident rate & customer satisfaction

Compensation:

A competitive remuneration and benefits package is offered.

Qualifications

• Bachelor’s Degree in Business, Operations Management or related field (or equivalent operational experience)
• 5–10 years’ experience in security, CIT, logistics, or regulated/high-risk operations
• Minimum 5 years in a management role leading large teams
• Security or firearms licensing/certification is an asset
• Strong leadership, operational control, and compliance background
• Competent in Microsoft Office and operational systems

 Working Conditions:

The role involves both office and field-based work, including early starts, night operations, emergency call-outs and operational incidents. Applicants must be physically mobile, situationally aware, and comfortable working in a high-risk operational environment.

Note: Only shortlisted candidates will be contacted for further steps in the recruitment process.

Application Deadline: March 2nd 2026