CASH IN TRANSIT (CIT) OPERATIONS SUPERVISOR

The CIT Operations Supervisor is responsible for supporting the CIT Assistant Manager and CIT Operations Manager in the daily scheduling, monitoring, and reporting of CIT team assignments and movements.

CASH IN TRANSIT (CIT) OPERATIONS SUPERVISOR

JOB SUMMARY:

The CIT Operations Supervisor is responsible for supporting the CIT Assistant Manager and CIT Operations Manager in the daily scheduling, monitoring, and reporting of CIT team assignments and movements. This role ensures the efficient coordination of CIT operations, updates clients on schedule adjustments or delays, and maintains communication with field teams. Additionally, the CIT Operations Supervisor monitors GPS tracking of CIT vehicles, liaises with internal departments, and promptly reports operational concerns to management.

PRIMARY RESPONSIBILITIES:

• Assist in the daily scheduling and dispatch of CIT teams.
• Monitor and track CIT vehicle movements using GPS Rescue, reporting any deviations or concerns to management.
• Maintain timely communication with clients regarding schedule adjustments, service delays, and urgent updates.
• Answer client calls, respond to service inquiries, and address ad hoc, cancellation, or rescheduling requests.
• Liaise with CIT teams throughout the day to ensure efficient route execution and prevent missed pickups.
• Prepare and circulate daily reports on team assignments, route completion, and service status.
• Send operational updates and notifications to clients via email and other communication channels.
• Support the CIT Assistant Manager in coordinating resources to meet client requirements.
• Assist in tracking and resolving operational issues related to CIT service delivery.
• Ensure compliance with company policies, security procedures, and industry best practices.
• Perform any other duties assigned by management.

DEMONSTRATED KNOWLEDGE AND ABILITIES:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software.
• Experience with GPS tracking systems and incident reporting.
• Ability to work in a high-pressure environment and make quick, informed decisions.
• Strong customer service and relationship management skills.
• Attention to detail with a proactive approach to problem-solving.
• Ability to work extended hours when necessary.

QUALIFICATIONS AND EXPERIENCE:

• Associate’s degree or Professional Diploma in Security Management, Business Administration, or a related field (preferred).
• Minimum of two (2) years’ experience in security operations, CIT logistics, or a related supervisory role.
• Experience in banking, cash handling, or security services will be an asset.