Business Analyst

The Business Analyst is responsible for leveraging technology to design and enhance software systems while optimizing business processes to support operations and analytics.

Job Summary:

The Business Analyst has the responsibility for leveraging technology and business processes to design and guide the creation and modification of software systems. The incumbent is further required to influence business processes to better enable business processes/operations and analytics. 

KEY RESPONSIBILITIES

• Support managers in business process improvements, implementing best practices and fully utilizing technology system capabilitie.
• Convert business needs into requirements for implementation by external consultants and internal technical resources
• Translate business requirements to functional requirements for use by external consultants and internal technical resources.
• Interact with stakeholders and technical resources to design, implement and maintain customized system interfaces
• Provide systems training for current and new technical and non-technical employees
• Determine and report on the impact that requested changes may have on existing software systems
• Determine and report on how potential/future changes may be impacted by current requests and changes
• Document scope software update requests
• Ensure the Service Desk and project management systems are kept updated with current information on issues and projects
• Collaborate with internal technical resources, external consultants, project team and stakeholders to validate all agreed requirements have been fulfilled
• Manage stakeholders’ expectations on the statuses of projects/changes
• Ensure projects are delivered within scope, budget and timeline
• Responsible for the updating of the Service Desk system with all issues and changes, in a timely manner and within SLA
• Liaise with internal and external IT resources to achieve the objectives of projects and tasks
• Any other lawful duty assigned within rules and policies of the company and the law of the land

JOB SPECIFICATION/COMPETENCIES [Minimum]

Required Qualification, Experience, Knowledge and skills:

• Bachelor’s Degree or higher in Computer Science or related field with at least five (5) years experience
• Working knowledge of Finance or Production/Manufacturing is an asset.
• Experience with Microsoft Technologies
• Excellent communication skills – both in written and verbal formats
• Extensive Project Management experience required
• Business Analyst Training
• Ability to innovate and take initiative
• Analytical mind with a problem solving mindset