Bilingual Client Support Specialist - Portmore

• Have a consultative approach to understand the client’s pain points and suggest a solution approach to “WOW” them.
• Be the client’s product expert across their ever-growing suite of products. Educate their clients so that they get the most value.
• Be driven to achieve Clients Centric KPIs such as CSAT and Conversion.

• Troubleshoot technical issues related to job postings, account functionality, integrations, billing concerns, and platform navigation.
• Assist clients in interpreting analytics and performance data to optimize hiring outcomes.
• Coordinate with internal technical teams when escalations or system‑level investigations are required.

Required Skills

• Must be fully bilingual (English & Spanish), with strong professional communication (oral and written) in both languages.

• Ability to learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Passionate about helping customers find a resolution to their problems
• Ability to work well under pressure, multi-task, and prioritize responsibilities
• Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your work style
• Motivated to handle a high volume of inbound volume each day leading to positive client outcomes
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Proficient in internet navigation and MS Office.
• Strong administrative skills.

• Strong troubleshooting skills with the ability to walk business clients through platform workflows and issue resolution.
• Ability to clearly explain technical concepts to non‑technical users in both English and Spanish.
• Experience handling B2B interactions, including managing expectations and delivering professional, solution‑focused communication.

 Qualifications

• Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills and the ability to pass internal assessments.
• 1+ year experience in customer service or business-to-business client support is preferred.
• Prior experience supporting bilingual customer bases or working in multilingual customer environments is strongly preferred.
• Experience supporting SaaS platforms, HR technology, recruiting tools, or job board systems is a strong asset.

• Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies (preferred)
• Proficient in internet navigation.
• Must pass a criminal background check and drug test.