Barista

Baristas contribute to the company's success by delivering legendary customer service. They create the Starbucks Experience by serving quality drinks, maintaining a clean, welcoming store, and acting in line with company values to ensure every customer feels valued and appreciated.

Location: Guyana

Job Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Follows the Company's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

Required Knowledge, Skills and Abilities

• Valid passport- must be able to travel for international training
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Ability to learn quickly

Core Competencies

• Customer Focus - Delivers legendary service that meets and exceeds all customers' expectations
• Ethics and Integrity - Adheres to Starbucks values, beliefs and principles during good and bad times
• Composure - Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
• Personal Learning - Takes personal responsibility for the continuous learning of new knowledge, skills and experience
• Dealing with Ambiguity - Able to successfully function during times of uncertainty and changing priorities
• Decision-Making - Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
• Interpersonal Savvy - Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks
• Results Oriented - Gets results and achieves goals

REMUNERATION/BENEFITS