BUSINESS DEVELOPMENT OFFICER

The Business Development Officer is responsible for achieving growth targets, enhancing customer acquisition, and expanding market share.

Duties and Responsibilities

Sales Strategy Development:

• Develop and implement effective sales strategies to acquire new clients and retain existing ones.

• Collaborate with senior management to set sales goals and KPIs.

Market Research:

• Analyze market trends and customer needs to identify new business opportunities.

• Evaluate competitor offerings and adjust strategies accordingly

Client Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders to encourage repeat business.

• Address client concerns and ensure high levels of customer satisfaction.

Budget Management:

• Manage the sales budget and allocate resources effectively to ensure the team has the tools and support needed to succeed.

Reporting and Analysis:

• Monitor and report on sales metrics and team performance.

• Prepare regular reports for management, outlining performance, potential market opportunities, and areas for improvement.

Training and Development:

• Provide training sessions for sales team members on best practices, new products, and market trends

• Foster a positive and motivating environment to encourage team engagement.

Collaboration:

• Work closely with marketing teams to align sales strategies with marketing campaigns.

• Coordinate with other departments to ensure a smooth sales process and customer experience.

Qualifications and Experience

• University Degree in Management, Banking and Finance, Business Administration or equivalent qualifications from a reputable University or recognized professional body.

• A Management minimum of three (3) years’ experience in Business Development and Relationship Management.

• A post-graduate qualification will be an asset.

Knowledge/Skills and Abilities

• Strong selling and negotiating skills with expert knowledge in sales/closing skills.

• Strong networking and interpersonal skills.

• Excellent knowledge of financial products and services to provide integrated financial solutions.

• Ability to conduct due diligence on strength of customer financials.

• Demonstrated strong leadership skills, effective time management skills. 

• Ability to work effectively in a team environment and accomplish work assignments under tight schedules.

• Excellent decision making and prudent judgment skills.

Working Conditions

• Working conditions are normal for an office environment.

• Work may require occasional weekends and/or evening work

Contacts

• All customers

• All managers and employees

• Senior management and Board of Directors, where applicable.

• Managers and employees of other members of the Barbados Public Workers’ Co-operative Credit Union Limited Group.