Assistant Manager Lotteries (Alternative Channels)

The Assistant Manager - Lotteries will have direct responsibility for product and channel awareness, onboarding new customers and providing support to all stakeholders as the SME for the specific product/channel.

Supreme Ventures Gaming Limited, a subsidiary of Supreme Ventures Limited, is seeking to employ an Assistant Manager to join their Lotteries Team.  He/ She will have direct responsibility for product and channel awareness, onboarding new customers and providing support to all stakeholders as the SME for the specific product/channel. The incumbent shall be responsible for supporting the product throughout the Product Lifecycle to include gathering and prioritizing product and customer requirements. Responsibilities also include working with retail/ sales, marketing, and support teams to ensure revenue and customer satisfaction goals are met. The incumbent shall support the product/channel strategy and roadmap. Incumbent must be able to identify issues and areas for improvement through analysis.

ROLES & RESPONSIBILITIES:

Operationalize strategies aimed at achieving revenue and other related commercial targets.

• Engage, train and onboard retailers/ locations to the Supa Sellaz Channel.

• Provide support to new and existing Supa Sellaz to ensure efficient running of their accounts.

• Conduct monthly and quarterly review of revenue performance to identify non[1]performing Supa Sellaz location

• Routine and Ad Hoc updates on product performance – Revenue, Channel Usage, Product Issues/Feedback (Supa Sellaz, SV Games et al.)

• Assist in the development and operationalise strategies aimed at improving revenue generation of non-performing Supa Sella retailers

• Operationalize Customer retention strategies aimed at maintaining defined active customer levels and reducing customer churn

• Assist in the development of strategies aimed at re-engaging inactive SV Games customers and generating revenue

• Review and recommend strategies for improved customer experience on SV Games Mobile Platform

• Coordinate with the Marketing Team to develop and execute marketing initiatives aimed at increasing active customers and increased revenue on the SV Games platform

• Conduct checks on SV Games customer accounts to ensure gamers are in good standing and not in violation of prescribed policies (AML, Chargebacks etc.)

• Coordinate with Retail Team in the assessment and onboarding of retailers for complementary functions and services such as in-store cash in/outs, incentive schemes and other similar functions.

• Coordinate with Retail Team and oversee the Retailer Incentive Scheme and aid in successful implementation and participation from Retailer base.

• Vendor /Platform Provider engagement to ensure consistent uptime, user functionalitY and successful implementation of required updates and enhancements.

• Work with Internal teams to ensure all product related initiatives are executed as per expectations and defined SLAs

Monitor Resources to ensure no stockouts (POS consumables and devices)

EDUCATION, QUALIFICATIONS & EXPERIENCE:

Bachelor’s Degree in Business Administration / Marketing / Computer Science or related field.

Minimum of two (2) years’ experience in managing products (Commercial product management/FMCGs

• Experience in Applications (App) and or System Development considered an asset

• Knowledge of and experience in the gaming/lottery industry considered an asset.

SPECIFIC KNOWLEDGE & SPECIAL SKILLS

Excellent oral and written communication skills 

• Strong data and analytical Skills

• Skilled in the use of Microsoft Office Suite – Strong Microsoft Excel especially an asset

• Strong organizational and coordinating skills

• Excellent interpersonal skills

• Ability to provide accurate reports

• Detail oriented and self-sufficient

• Strong critical thinking skills

• Excellent verbal and written communication, presentation skills; as well as stakeholder management skills

• Energetic, high capacity for hard work and able to manage tight and business-critical

WE THANK ALL APPLICANTS, HOWEVER ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED