Assistant Maintenance Manager

The Assistant Maintenance Manager will oversee all maintenance programs and ensure all maintenance operations are conducted in a manner that adheres to company standards, health and safety standards in conjunction with company policy and procedures.

JOB SUMMARY

The Assistant Maintenance Manager is responsible for the management of maintenance of all public areas, guest rooms, staff facilities as well as the general property and its surroundings; in an effort to ensure the property is well maintained and safe based upon company standards.

SCOPE

The Assistant Maintenance Manager will oversee all maintenance programs and ensure all maintenance operations are conducted in a manner that adheres to company standards, health and safety standards in conjunction with company policy and procedures.

RESPONSIBILITIES

Operational

• Design and implement maintenance policies
• Establish standards and procedures for the maintenance department
• Ensure all staff members operate in full compliance with the AAA 5 Diamond standards
• The main focus will be ensuring the hotel’s outstanding reputation for quality and exceptional service is maintained
• Conduct inspections of public areas of the property for needed repairs and services
• Conducts inspections of the room stock, ensuring company standards are maintained
• Coordinate emergency and regular repairs
• Coordinates all maintenance repairs and activities in conjunction with reservations, housekeeping and Assistant General Manager
• Coordinate landscaping, grounds and pool maintenance
• Coordinate maintenance and repairs to appliances including stoves, refrigerators, freezers, dryers and washing machines, air conditions etc.
• Review and approve supply requisitions
• Promote staff morale and workplace safety and ensure it is practiced
• Supervise and plan staff activities and delegate responsibilities.
• Prepare Maintenance and Improvement Plans
• Ensure the maintenance compliance master sheet is up to date
• Prepare Maintenance and Improvement Plans
• Establish and coordinate preventative maintenance schedules for property and equipment
• Prepare plans for short term projects
• Manage applicable projects
• Manage property contracts
• Ensure daily logs are up to date
• Track data using the computerized maintenance and maestro system.
• Recommend the purchase of goods and equipment
• Ensure protection and effective transfer and securing of files and records
• Ensure effective transfer of files and records
• Ensure activities are discussed with the Rooms Care Manager and Assistant General Manager or General Manager before implementation
• Assistance in various departments when needed is expected, so as to ensure the smooth running of the hotel
• To carry out any other duties as required by the General Manager, Assistant General Manager or Group Maintenance Manager

People Management

• Manages, motivates and monitors the performance of the Maintenance team.
• Make staff adjustments to meet staff capabilities.
• Actively participates in the recruitment process for the department by identifying staffing needs and shorting potential candidates by utilizing the company’s HRIS (BambooHR).
• Conducts candidate interviews as required, and informs the human resources team of successful candidates in a timely manner.
• Identifies candidates that are not performing to the expected standards of the company and recommend what steps should be taken.
• Manages the performance management process within the department by providing continuous and constructive feedback, keeping communication lines open, providing clarification of expectations and identifying areas for improvement.
• To ensure that department goals are clear and in alignment with company objectives, AAA 5 Diamond standards and LQA Benchmark standards, and shared with staff to maximize on performance expectations.
• Actively coaches the department’s supervisors and staff to unlock team member’s potential and growth, help them to develop new skills and to aid in promoting individual responsibility.
• Conduct annual performance appraisals for department staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system.
• Able to access and identify department conflicts and infractions against company policies/procedures, and understands how, when and what form of disciplinary action should be taken.
• Plan and execute frequent team building activities, in an effort to maintain the momentum and productivity of all staff within the department.

Training and Development

• Manages all aspects of Training and Development and Talent Management to maximize on supervisors and staff, personal and professional growth, in accordance with company’s Human Resources - Training and Culture Development team initiatives and to agreed AAA 5 Diamond standards and LQA Benchmark standards.
• Identifies and conducts assessments to determine what training needs are required for supervisors and staff within the department to increase job knowledge.
• Monitor and provide feedback on how supervisors and staff could improve on their overall performance.
• Recommends and assists with the creation and implementation of training plans, based on assessment and guests’ feedback.
• Liaise with the Human Resources - Training and Culture Development team to support the department’s development objectives and ensure that supervisors and staff are equipped with the necessary tools and materials to effectively execute their daily tasks.
• To carry out or ensure that regular On-the-Job training is taking place to align with the AAA 5 Diamond standards and LQA Benchmark standards.

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES

Knowledge

The Assistant Maintenance Manager must have proficient knowledge in the following areas:

• Knowledge of maintenance planning and administration.
• Knowledge of building and property maintenance.
• Knowledge of mechanical, plumbing, heating, air condition, ventilation and electrical systems.
• Inspection procedures.
• Competence with using computer software (Microsoft Word & Excel and Maestro)
• Applicable laws and procedures.
• Knowledge of AAA 5 Diamond standards as well as the hotel operating standards.

Skills

The Assistant Maintenance Manager must demonstrate the following skills:

• Excellent interpersonal skills
• Team building skills
• Analytical and problem-solving skills
• Decision making skills
• Effective verbal and listening communications skills
• Attention to detail and high level of accuracy
• Very effective organizational skills
• Computer skills including the spreadsheet and word processing programs, and e-mail at a highly
• Time management skills
• Supervisory skills
• Problem solving skills

Personal Attributes

The Assistant Maintenance Manager must demonstrate the following personal attributes:

• Hospitality
• Creativity
• Reliability
• Compatibility
• Effective follow up
• Confidentiality
• Flexibility
• Consistency
• Leadership
• Professional deportment