Assistant Front Desk Manager

Moon Palace Jamaica is seeking a qualified and experienced Assistant Front Desk Manager to join our dynamic hospitality team. This role is ideal for a customer-focused professional with strong leadership skills and a passion for delivering exceptional guest service.

Join Our Team – Assistant Front Desk Manager

Role Description

As the Assistant Front Desk Manager, you will support the Front Desk Management team in achieving departmental objectives and delivering seamless daily operations. You will help coordinate and supervise front desk & bell functions to ensure guest satisfaction and operational efficiency, while contributing to the development and training of staff.

Key Responsibilities:

Guest Service Excellence

• Deliver personalized service to all guests in line with the company’s quality standards.
• Ensure guest complaints and recommendations are effectively and promptly addressed.
• Oversee guest arrival, stay, and departure processes to ensure a smooth and satisfying experience.
• Promote and upsell room upgrades, packages, and additional services to enhance guest experience and drive revenue.

Operational Management

• Ensure all reception areas are properly staffed and operating efficiently in collaboration with shift supervisors.
• Assist in planning for arrivals, departures, and special guest events to ensure operational readiness.
• Create a warm, welcoming, and professional atmosphere for guests and visitors.

Team Supervision & Development

• Monitor compliance with training and coaching programs to support staff development.
• Ensure team members use assigned equipment responsibly and maintain workplace standards.

Qualifications & Experience:

• Minimum 2 years of experience in a similar front desk supervisory or management role.
• Degree in Hospitality Management, Tourism, or Business Administration.
• Proficient in Microsoft Office Suite.
• Knowledge of SAP is required; familiarity with Opera is a strong asset.
• Strong communication, leadership, and organizational skills.
• A guest-oriented mindset with the ability to remain calm under pressure.

This is an exciting opportunity to grow your career in hospitality with a world-class resort brand. If you thrive in a fast-paced, service-driven environment, we’d love to hear from you!

 NB: We thank all applicants for their interest; however, only short-listed candidates will be contacted.