Agent, Fraud Analyst
Bill Gosling Outsourcing Trinidad Ltd
- Port-of-Spain / Trincity
- Not disclosed
- Permanent full-time
- Updated 09/01/2026
- Recruitment Team
The Fraud Analyst plays a critical role in detecting and preventing fraudulent loan applications. You’ll work in a fast-paced team to identify identity theft, fraud, and money laundering, helping protect Happy Money from financial and reputational risk.
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success begins with an exceptional team. As a global leader in outsourcing solutions, our mission is to enhance lives by making meaningful connections—one call at a time. We specialize in providing customized services to businesses across the globe, with a focus on customer care, sales, and financial services. We're on the lookout for enthusiastic and driven individuals to join our dynamic work environment where results meet fun!
About the Role
The Fraud Analyst will be responsible for a key operational and compliance function ‑ detecting and disrupting fraudulent loan applications. You will be part of a fast‑paced team who detect, prevent, and mitigate identity theft, fraudulent activities and money laundering. The Fraud Analyst position creates impact by protecting Happy Money and its clients from monetary or reputational harm resulting from fraud and other white-collar criminal activity. Their research and analysis of loan applications play a critical role in identifying and managing fraud risks directly affecting the company’s default rate and profitability.
Key Responsibilities
Independently reviews flagged loan applications identified by automated fraud detection systems as well as those submitted manually by our underwriters at the underwriting stage of the applicant funnel using discretion and experience to evaluate complex, incomplete, or contradictory information.
Performs detailed fraud investigations by evaluating diverse credit, identity, and financial documentation, applying judgment to interpret policy guidelines and uncover patterns that determine fraud risks.
Monitors real-time application queues using advanced fraud detection tools, identifying suspicious behavior and making informed decisions on appropriate interventions based on evolving fraud typologies.
Ensures timely and compliant resolution of high-risk applications in accordance with service level agreements, balancing efficiency with the need for thorough, distinct evaluation of risk.
Identifies and interprets patterns indicative of organized fraud or synthetic identities, escalating to leadership with documented recommendations for procedural or system enhancements.
Qualifications
- 2+ years of fraud experience in a financial institution (required).
- Strong verbal and written communication skills.
- A proactive, can-do attitude with a focus on identifying root causes and resolving complex issues.
- Ability to adapt quickly to evolving processes and technology.
- Proven analytical and problem-solving skills with sound business judgment.
- Exceptional attention to detail and a passion for fraud prevention.
- Strong organizational skills, able to prioritize multiple tasks under pressure.
- Ability to make logical decisions based on partial data within tight deadlines.
- A collaborative team player who can also operate independently.
- Minimum of 3 CXC passes, including English A
Direct One Building
#74 Independence Square N
Port of Spain 100203, Trinidad
Please note: We will be relocating to Trinicity in 2026
We have offices across the globe – Canada (Barrie, London, Montreal); USA (Hampton, Virginia); Philippines (Manila); Costa Rica (San Jose); UK (Glasgow); Trinidad & Tobago; India – visit our website to learn more.
CHECK US OUT FOR YOURSELF
Instagram: @bgocareers
Facebook & LinkedIn: @BillGoslingOutsourcing
Website: www.billgosling.com/careers
Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. We are dedicated to treating individuals in a way that allows them to maintain dignity and independence.
We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner by removing and preventing accessibility barriers. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Apply today and be part of a purpose-driven team creating positive financial change!
Bill Gosling Outsourcing Trinidad Ltd
- Level 2, Direcone Building, #74 Independence Square N, Port of Spain, Trinidad and Tobago
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