Administration and Compliance Officer

This is a busy hands-on role, requiring an energetic and flexible approach and a strong commitment to internal customer care. You will have first-line responsibility for all aspects of building upkeep and maintenance.

Key Responsibilities

• Do regular checks on the logs/manuals to ensure that there are being properly maintained.
• Manage the Access control systems (BMS) for all locations and ensure that correct procedures are being followed.
• Manage the camera system for all locations and do regular checks to ensure that the playback footage is being recorded.
• Provide monthly Access report to the Audit and Compliance Department
• Supports the department by collecting and coordinating internal compliance data with auditors and the Audit and Compliance team.
• Be the Point of Contact for the facilities and administration team in any Internal and external audits
• Providing high-quality customer service using professionalism, confidentiality, and good
• Helps others by answering questions and responding to requests.
• Enforces adherence to requirements and advises management on needed actions.
• Explores opportunities to add value to job accomplishments
• Enhances Facilities and Administration department and organization reputation by accepting ownership for accomplishing new and different requests
• Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors.

Requirements and Qualifications

• High school degree or equivalent
• Minimum 2 years experience in the role or BPO work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Ability to analyze problems and strategize for better solutions
• Good interpersonal, communication, and customer service skills
• Able to work in a team
• Able to assess and prioritize tasks
• Good computer literacy
• Able to use initiative and work unsupervised
• Excellent organizational skills
• Ability to work flexible hours

Required Physical Abilities:

Manual and physical dexterity are needed to operate a computer keyboard and handle paper documents.

Special Conditions:

Must be flexible and willing to work irregular hours including evenings, weekends, and any work schedule required to satisfy client and customer needs in a 24/7 work environment