Accounts Receivables Associate (Montego Bay)

Participate in AR job rotation, to gain in depth knowledge of all aspects of AR processing of payments to customer’s accounts and maintaining Accounts Receivable records.

 Accounts Receivables Associate

Accounts Receivables Associate

The Accounts Receivable (AR) Associate at Conduent participates in a structured AR job rotation to gain in-depth knowledge of all aspects of accounts receivable processing. This role supports Conduent’s client-facing financial operations by ensuring accurate payment processing, maintenance of AR records, resolution of discrepancies, and adherence to service-level agreements (SLAs), internal controls, and compliance standards.

💼 Why you will love working with us!

Our employees enjoy:

• 🏥 On-site clinic (7 days per week) for convenient, affordable healthcare
• 🚌 Free transportation between Freeport and Montego Bay Town Center
• 🚐 Extended transportation to and from Savanna-la-Mar, Lucea, and Falmouth for selected shifts
• 🩺 Health insurance benefits
• 🛡 Company-paid life insurance coverage
• 🌐 Free internet access via assigned kiosks
• ⏰ Flexible work shifts

📊 Key Responsibilities

• Process and post customer payments, including cash, lockbox, credit card, manual, and recurring payments
• Prepare cash deposits, supporting reports, credit memos, refunds, and payment adjustments
• Research and resolve unapplied payments, chargebacks, returns, bad checks, and payment discrepancies
• Maintain accurate Accounts Receivable records in accordance with internal controls and SLAs
• Respond to internal payment inquiries, check copy requests, and research requests within required timelines
• Participate in AR job rotation to support multiple functions and ensure operational coverage
• Support system testing, upgrades, and process improvements
• Assist with training new employees and provide operational support to supervisors as needed
• Meet daily productivity, quality, and accuracy targets in a high-volume, metrics-driven

Required Skills and Abilities

• Highly motivated with the ability to work independently, be self-directed, and self-learn
• Ability to prioritize workload and appropriately escalate risks or issues
• Proven decision-making and problem-solving skills, with the ability to apply logic to both routine and complex issues independently
• Ability to use independent judgment and propose solutions to management
• Ability to learn, retain, and apply job-related information accurately

✅ Qualifications:

• Five (5) or more CXCs, including English Language and Accounts
• Excellent customer service and communication skills (verbal and written)
• Minimum typing requirement of 20 WPM

 *** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***