Account Management Officer (JESS)

The JESS Account Management’s resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Account Management’s team.

OVERVIEW:

KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back-office support to its member firm KPMG United States (“the Client”). The Clients’ Growth and Strategy function is expanding operations at JESS to support the Account Management’s process area. Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back-office operations.
The Clients’ Account Management’s process area performs tasks related to supporting active client engagement teams with operational tasks based on an account’s mandated policies and procedures.

JOB SUMMARY:

The JESS Account Management’s resources are responsible for performing various tasks in accordance with standard operating procedures provided by the Clients’ Account Management’s team including, but not limited to onboarding of engagement resources, invoicing via required Vendor Management System(s), invoice reconciliation and payment allocation, -Engage (Salesforce) report/ dashboard creation, engagement tracking, and document management to achieve the Client’s account’s mandated policies and procedures.
The JESS Officer reports primarily to the JESS Account Management Team Lead but will also take direction from other Growth and Strategy Client team members who are accountable for supported work.

JOB RESPONSIBILITIES
Service Delivery

• Facilitating engagement resource’s background checks with HR and tracking the progress through completion

• Resource Management through the client’s Vendor Management System (VMS) support – adding and managing resources’ information in VMS for various Client account teams

• Reporting support – Creating and formatting various types of financial reports based on the need and request of the Client’s account teams

• Invoicing support – submitting invoices in VMS and tracking the status of the invoices, as well as reconciling AR reports and resolving outstanding invoices

• Engagement Tracking and Document Management support – maintaining SOWs/ Amendments, invoices, MSAs, reports, etc. for easy access and record keeping, as well as tracking all open and closed engagements for an account

• Facilitates and participates in internal peer reviews, providing reports and information needed for quality audits and ad hoc tasks as instructed by the Team Lead and or Assistant Manager

• Support cross training objectives by assisting with in the job shadowing of new team members on assigned tasks for respective accounts

• Work collaboratively with Assistant Manager and Team Lead on administrative tasks to include but not limited to weekly accounts updates, quarterly update of process manuals, etc.

• Any other duties as may be assigned by your reporting Manager or the Business

EDUCATION/EXPERIENCE

• Bachelor’s Degree in Business Administration, Finance, Human Resource or other related field
• A minimum of two years’ experience in one of more business-related areas including Finance, General Business Operations, Account Management, or a similar process
• Working knowledge of Microsoft Word, Excel, Power Point and Outlook
• Experience with Customer Relationship Databases and Collaboration/SharePoint tool is preferred.

SPECIAL CONDITIONS

• Our team is using a hybrid work model, allowing flexibility between working from home in Jamaica and being in the office. Expected to spend a minimum of five days each month in the office, though this number may increase depending on business needs
• Expected to work in a fast-paced team environment.
• Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• May be required to work extended hours periodically or on public holidays.