ACE IT TECHNICIAN

JOB TITLE

ACE IT TECHNICIAN

DEPARTMENT

Information Technology

HOURS OF WORK

According to operations of the location.

POSITION STATUS

PERMANENT

CONTRACT

TEMPORARY

PART-TIME

ORGANISATIONAL RELATIONSHIPS

REPORTS TO

DIRECT REPORTS

IT Manager

ACE IT Supervisor

LIAISES WITH

EXTERNAL:

The general public

INTERNAL:                                     Managers and Staff of other departments within the Company.

POSITION SUMMARY

The ACE IT Technician is responsible for ensuring that the ACE propriety systems, LAN connectivity and PC hardware systems are properly functioning. The incumbent is also responsible for delivering the required information to end-users and assists all end users with any IT related issues.

KEY ACCOUNTABILITIES    

• Completes maintenance and troubleshooting of PCs, Servers, LANs, WANs, and a real-time software applications.
• Monitors network performance.
• Must ensure the deployment of all relevant software, appropriate security patches, hot fixes and required software updates.
• Responsible for implementing licenses for specific software applications.
• Performs all system backups and coordinates on-site and off-site rotation according to the regular schedule.
• Ensure all daily reports are completed and submitted at the end of every shift.
• Complete and submit in a timely manner all weekly and monthly IT reports.
• Ensures all documentation is kept up to date on a regular basis i.e. all applications, systems and IT equipment.
• Monitor all IT inventory at all times and ensure that required logs are updated at the end of each shift.
• Complete stock count and provide timely and accurate reports where needed as well as informing the Supervisor of all stock needed in a timely fashion.
• Respond to all end user customer requests and update Supervisor on a daily basis.
• Ensure that IT standards and procedures are maintained and employees are educated about compliance issues as required.
• Ensures the work environment is kept in a tidy manner and ensure the department is kept tidy at the end of each shift.
• Keeps abreast of all IT related trends and researches innovative ideas that can be implemented to improve the operations of the department.
• Performs any other duties as required by Management/Supervisor in the interest of achieving the Company’s goals and objectives.