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Reservations Sales Specialist-MBJ

Responsible for selling Hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service.

Reservations Sales Specialist-KIN

Responsible for selling Hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service.

Reservations Training and Quality Manager-MBJ

Responsible for the management and leadership for all individuals involved in Training and Quality Assurance. This includes but not limited to Trainers and Quality Analysts.

Medical Billing Trainer-Montego Bay

The Trainer is a content expert that continually develops methods to help agents achieve specific learning outcomes. The trainer incorporates, implements and analyzes the results of training needs assessments in order to improve daily and monthly productivity and performance goals.

Workforce Management Analyst-Montego Bay

Responsible for monitoring the service level, occupancy, and calls handled of the phone operations departments.

Reservations Sales Supervisor-Montego Bay

Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.

Reservations Sales Operations Manager-Montego Bay

Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.

Quality Assurance Coordinator-Montego Bay

The Quality Assurance Coordinator is responsible for evaluating and monitoring the quality of service delivered by all Reservation and Customer Care sites.

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