Responsible for selling Hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service.
Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.
Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.
The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.