Responsible for selling Hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service.
The Trainer is a content expert that continually develops methods to help agents achieve specific learning outcomes. The trainer incorporates, implements and analyzes the results of training needs assessments in order to improve daily and monthly productivity and performance goals.
Responsible for the day to day supervision, coaching and development of their team by providing them with instruction, guidance and motivation with the end results of maximizing performance and developing team members to position them for career advancement.
Responsible for the overall sales and service performance of the reservations account and for continual coaching, development and performance management of the assigned Supervisors overseeing the Reservations Sales Specialists.