The Call Centre Manager is accountable for the daily management of the call centre. This includes responsibility for monitoring and assessing work of agents and providing feedback to maximize performance.
The FSM is responsible for the planning, managing and directing assigned CPS personnel, equipment and resources to provide services with the highest standards of safety, quality and professionalism.
Are you a leader? Can you motivate staff to get the job done, within the set standards with smiles on their faces in spite of challenges that might arise from time to time? Can you mold new recruits transforming them into star performers? If you can then RUBY TUESDAY wants you.
Accounting Assistant/Payroll Officer • Accurately prepare weekly payroll using the Micropay software • Liaise with HR department to verify all leave, vacation and change of status. • Tactfully address all payroll queries raised by staff.