The Operations Manager will be responsible for managing a team of 5 to 8 Program Supervisors who are overseeing a team of 15 to 20 Customer Service Associates and must lead with CUSTOMER OBSESSION results
Provide leadership, organization, motivation and coordination of the Customer Support Service and projects personnel in order to improve overall effectiveness and efficiency.
This role will have as its focus all aspects of services provided to customers in the Front Store. The Employee will be required to provide exceptional internal and external customer service as per Company standards.
DIRECTV is seeking to recruit an individual who supports our mission, vision and values by exhibiting excellence, competence, collaboration, innovation, respect, commitment to our community and ownership.
The Ideal Candidate must possess Exceptional Customer service skills and have a passion for dealing with customers online and on the phone, with the ability to be flexible and work on shift.