Customer Service Representative • Resolves product or service issues/queries •Responds to customers request for information and provide all support necessary within the specified timelines.
The primary responsibility of the Workforce Analyst is to proactively monitor service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast.
Properly maintains and services of the company equipment at Retailer (Customer) locations. Responds to dispatches for resolution of Retailer issues. Maintains. Installs, removes and or repairs lottery equipment.
The Administrative Manager is mainly responsible for the general management and strategic direction of the customer service team in the branch. He/She will be the administrative lead in all management aspects of the branch operations.
POSITION SUMMARY: The HEAD OF CUSTOMER EXPERIENCE plays a critical role in designing, developing and delivering a world class customer experience. He/She must understand the customer experience at every touch point, identifying customer pain
The Ideal Candidate must possess Exceptional Customer service skills and have a passion for dealing with customers online and on the phone, with the ability to be flexible and work on shift.