The Team Leader is generally responsible for the supervision of the Client Experience to ensure that the highest level of service is delivered to clients according to the company’s policies and procedures.
DIRECTV has an exciting opportunity for a suitably qualified person to join our Sales Team in the position of Area Sales Manager. The position will be based in Trinidad and will lead a selling Team comprised of Territory Sales Agents and retailers.
DIRECTV Trinidad Limited is seeking an energetic, collaborative, and effective team player with a passion for providing excellent customer service to join our team. This role in the Customer Care Department - Trinidad is responsible for supervising the Retention Unit CSRs.
The CUSTOMER CARE TEAM LEADER is responsible for coaching and monitoring Agents attached to the Call Centre to ensure that Goals and Objectives set for them are achieved and to approve adjustments to customers' accounts and resolve escalate