The Analyst will provide 7 x 24 support and immediate response to a dynamic evolving environment supporting RBC all lines of business, production and development environments.
INFORMATION TECHNOLOGY (IT) SYSTEMS ANALYST SERVICE DESK OPERATOR
Agent Development Representative (ADR)
Desktop Support (Full Time) Horizon Telesource – Montego Bay Free Zone
To provide Technical Support by responding to inquires via phone and email. This encompasses trouble-shooting, customer's reported problems, educating new customers, escalating issues as needed and promoting the organization's products and services.