Account Manager

SALES & REVENUE GENERATION

• Achieve and surpass all sales, activity benchmarks and profit targets.
• Execute approved quarterly sales strategies.
• Increase sales via maintaining an updated list of current and prospective customers visited on a monthly basis, by reviewing our existing customer listing, consulting our team, business associates, business directories and observing business establishments whilst conducting trade visits.
• Contact and solicit business from prospects best suited to us, seek referrals, and engage in networking activities.
• Analyze sales reports and quotes lost monthly, develop a revised approach to regain the business.
• Make weekly consistent schedules for visiting/calling; making efficient utilization of time.
• Develop customer profiles for quality, service and pricing requirements.
• Seek information from customers that may lead to other sales opportunities.
• Motivate and lead assigned CSR to achieve peak productivity .
• Meet with assigned CSR to set goals and review work.
• Prepare for all Sales Meetings and Coaching Sessions.
• Maintain a professional demeanor at all times, even in the face of severe pressure.
• Responsible for the customer experience of all customers, ensuring that all complaints are handled in the most appropriate manner to ensure customer retention and sales success.
• Speak well and maintain a professional appearance.
• Keep the Company informed about sales problems in the market along with competitive activities.
• Advise the Company of sales opportunities in the market for products other than those currently stocked by the Company.
• Keep all catalogues and prices up to date.
• Endeavour to always sell the benefits of the product with less emphasis on product features
• Work closely with the Accounts department on Collections and Credit Approvals to reduce the collection period.
• Follow Credit Control policies and procedures and recommend accounts that should be put on hold in order to protect the Company.
• Work collaboratively with the Warehouse Department to ensure that customer orders are delivered on time.
• Communicate effectively with Warehouse Department concerning customers’ requirements and deadlines .
• Make recommendations for ways to improve the company's overall level of effectiveness and efficiency.

HEALTH & SAFETY

• At all times pay special attention to and promote workplace safety
• Ensure physical environment is kept clean.

It may be necessary, due to exigencies that may arise, to perform duties other than those normally falling within your ambit.

BEHAVIOURAL COMPETENCIES

• Exceptional Customer Service skills
• Excellent communication skills both written and verbal
• Good leadership skills
• Be highly skilled at handling many issues and functions at the same time
• Be able to prioritize many items in a realistic sequence
• Ability to influence others and manage change
• Excellent team working and interpersonal skills
• Ability to self-manage, work independently and meet deadlines

WORKING CONDITIONS

• Office environment
• Might have to drive to visit customers in several locations across the country
• Residing in the Southern area will be an asset

PHYSICAL REQUIREMENTS

• May be required to lift light items for delivery to the customer