Retail Operations Manager

Our client, an organisation in the Retail sector is seeking to fill the position of Retail Operations Manager.

JOB SUMMARY

The Retail Operations Manager will play a pivotal role in driving business strategy, managing key partnerships, and ensuring the successful commercialization of pharmaceutical products. This position requires a seasoned professional with a deep understanding of the pharmaceutical sector, regulatory requirements, and market dynamics of the retail sector.

DUTIES & RESPONSIBILITIES

Strategic Leadership:

• Develop and implement a comprehensive business strategy aligned with corporate goals and industry trends.
• Identify opportunities for business growth, market expansion, and strategic partnerships.
• Build and maintain strong relationships with key stakeholders, including pharmaceutical manufacturers, distributors, and regulatory bodies.
• Explore and establish collaborations to expand the pharmaceutical product portfolio.
• Continuously reviewing product mix to meet changing needs of customers.
• Ensure all business activities comply with pharmaceutical regulations and industry standards.

Financial Management:

• Develop and manage budgets, forecasts, and financial models to achieve revenue, GP Margins and profit targets.
• Implement cost-effective measures while maintaining high-quality standards.
• Delivers the financial objectives identified in the Operating Plan.
• Drives business development initiatives, ensuring decision-making based on strategic financial analytics, modelling, and insights.
• Oversees and monitors the budgeting and forecasting process.
• Develop and manage budgets, forecasts, and financial models to achieve revenue and profit targets.
• Implement cost-saving measures without compromising product quality

Employee Excellence

• Drives organisation culture and employee engagement.

• Build team members by developing talent and cultivating a high-performance culture.
• Recommends and implements key performance indicators for the team and utilizes the Performance Management System to measure, supervise and motivate performance.
• Ability to manage complex employee relations issues and address grievances timely.

Customer & Team Leadership:

• Lead and inspire cross-functional teams, providing clear direction and fostering a culture of innovation and collaboration.
• Mentor and develop team members to enhance their skills and contribute to the organization's success.
• Ensure effective product launches and manage the entire product lifecycle.
• Provide guidance and direction to achieve individual and team performance goals.
• Establish and maintain strong relationships with customers, addressing their needs and ensuring high satisfaction levels.
• Implement customer feedback mechanisms to enhance product offerings.
• Managing strong supplier relationships both internationally and locally.
• Drives the Direct Purchases and Unique Products offering while maintaining innovation.
• Ensure exciting marketing both internally and externally for all customers.
• Plays a key role in driving consumer insights and analysis of data.
• Works closely with the IT team to understand the business from a technological stance and are I.T driven.

Stakeholders

• Builds trusted relationships with key partners and stakeholders and acts as a point of contact for stakeholders, including but not limited to, customers, suppliers, government officials, unions, and shareholders.
• Represents the organization for civic and professional association responsibilities and activities in the local community.
• Participates in industry-related events or associations that will enhance his/her leadership skills, the organization’s reputation, and the organization’s potential for success.
• Maintains quality service by enforcing customer service standards, overseeing the analysis and resolution of customer service problems, and driving system improvements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s and/or master’s degree in business, Pharmaceutical Sciences, or a related field.
• Minimum of 15 years of senior leadership experience in the pharmaceutical or retail industry.
• In-depth understanding of pharmaceutical market dynamics, regulatory requirements, and industry trends.

We wish to thank all applicants for their interest, however, only those favourably considered will be contacted.