eCommerce Account Service Associate

We’re hiring motivated eCommerce Account Services Associates to support franchise partners. Ideal for entry-level to early-career candidates looking to build a career in e-commerce, account services, and digital storefront support. Full training provided.

eCommerce Account Services Associate 

Proforma (ProTeam Up Division) | Franchise Support

About Us                                                                                                                                               

Proforma is a global leader in printing, promotional products, and packaging, supporting 500+ offices worldwide. ProTeam Up, a division of Proforma, provides specialized operational and e-commerce support to franchise owners, helping them scale their businesses, deliver excellent client service, and grow efficiently.

The Role                                                                                                                                               

We are seeking eCommerce Account Services Associates to work from our local office as part of a remote support team serving franchise partners. This is an entry-level/early career role with full training, perfect for candidates looking to develop a career in e-commerce, digital storefront support, account management, and client services. You will support multiple franchise owners, manage orders, coordinate fulfillment, and help provide a seamless online ordering experience.

Responsibilities

• Develop and maintain e-commerce storefronts
• Prepare quotes and presentations
• Enter sales orders and submit purchase orders
• Track orders through production and delivery
• Coordinate product returns and replacements
• Maintain accurate customer and supplier records
• Support upsell opportunities for franchise sales teams
• Respond professionally to calls and emails
• Perform other administrative duties as needed

Requirements

• 1–2 years in customer service, order processing, admin, or client support
• Bachelor’s degree preferred (Business, Marketing, Communications, or related)
• Strong computer skills (Microsoft Office / Google Workspace)
• Excellent communication and attention to detail
• Prior experience in e-commerce, print, or promotional products is a plus but not required

Why Join Us?

• Comprehensive training provided
• Work with global brands and franchise owners
• Join a high-performance, mission-driven team with an excellent company culture