THIS IS AN ON-SITE ROLE IN CONSTANT SPRING 2, KINGSTON
The Human Resources Business Partner (HRBP) serves as the primary HR support for assigned business units, partnering closely with Operations leaders to foster a productive, compliant, and engaging work environment. The HRBP plays a critical role in managing employee and labour relations matters, ensuring compliance with company policies and Jamaican labour laws, and providing guidance on employee performance, attendance, conduct, and workplace concerns.
In a fast-paced BPO environment, the HRBP acts as a trusted advisor to leaders and employees while balancing employee advocacy with business needs.
Key Responsibilities
Employee & Labour Relations
- Serve as the first point of contact for employee relations matters within assigned business units.
- Conduct workplace investigations relating to misconduct, attendance, harassment, discrimination, policy violations, and other employee concerns.
- Facilitate disciplinary hearings, grievance meetings, counseling sessions, and mediation discussions.
- Provide guidance to leaders on the fair and consistent application of company policies and procedures.
- Draft employee relations correspondence, including warning letters, hearing invitations, decision letters, and separation documentation.
- Support the management of redundancy exercises, organizational restructuring, and employee transitions.
- Maintain accurate and confidential employee relations records.
Business Partnership
- Partner with Operations leaders to address people-related challenges and improve team performance.
- Provide coaching and guidance to managers on attendance management, employee engagement, and conflict resolution.
- Analyze trends and recommend actions to improve retention, morale, and productivity.
Compliance & Risk Management
- Ensure adherence to company policies, client requirements, and regulatory obligations.
- Identify and mitigate employee relations risks before they escalate into formal disputes.
- Partner with Legal, Compliance, Security, and Operations teams on matters that may pose organizational risk.
- Promote a culture of fairness, accountability, and compliance throughout the business.
Qualifications & Experience
- Diploma, certificate, or degree in Human Resource Management, Business Administration, Industrial Relations, Psychology, or a related field preferred.
- Experience in Human Resources, Employee Relations, BPO operations or another people-focused role.
- Knowledge of Jamaican labour laws and employment practices is highly desirable.
- Experience conducting investigations, managing disciplinary matters, or resolving workplace conflicts is an asset.
- Previous experience within a BPO, customer service, or high-volume operational environment is preferred.
Knowledge & Skills
- Strong understanding of employee and labour relations principles.
- Strong Knowledge of Jamaican employment legislation and HR best practices.
- Excellent conflict resolution and mediation skills.
- Strong verbal and written communication skills.
- Ability to influence and coach leaders at various levels.
- Sound judgment and decision-making ability.
- Strong organizational and documentation skills.
- Ability to handle sensitive and confidential information with discretion.
Key Competencies
- Employee & Labour Relations
- Investigation & Fact-Finding
- Policy Interpretation
- Coaching & Influencing
- Conflict Resolution
- Professional Judgment
- Relationship Building
- Communication
- Integrity & Confidentiality
- Problem Solving
- Results Orientation