Key Areas of Responsibility

I. Collections & Payment Processing

• Manage the full lifecycle of incoming payments, including those from Local Tour Operators (TTOO), Online Travel Agencies (OTAs), virtual/credit cards, Companies, and direct guest payments.
• Ensure the accurate recording of bank transfers and POS (Point of Sale) transactions into SAP.
• Monitor adherence to contracted payment terms and actively minimize overdue balances.
• Track and resolve rate discrepancies to ensure the company receives the full contracted amounts.
• Process customer refunds as required.
• Ensure monthly collection reports are shared timely with Income Audit.
• Maintain organized archives of all payment support documentation (vouchers, contracts, and receipts) for internal control and audit purposes.

II. Comprehensive Invoicing & Billing

• Ensure the daily generation of invoices for all reservations, events, weddings, and any other type of business.
• Invoice daily arrivals for both national and foreign agencies, which involves verifying pax counts, nights, and contract terms.
• Ensure the daily issue and completion of electronic invoices to SAP.
• Manage invoicing for weddings, groups, and production events, including reconciliation with group accounts before final billing.
• Issue proforma invoices for agencies and fulfill manual invoice requests from customers and the front office.
• Coordinate with the Reception team to review reservation files and process billing based on daily arrival reports.
• Follow up on rate discrepancies and review reservation adjustments to correct errors made during initial data entry.

III. Commission Management

• Calculate and format commission payments for major platforms such as Booking.com, Expedia, and Despegar, as well as general travel agencies.
• Upload rates and promotions to ensure accurate invoicing for specific partners.

Required Skills and Qualifications

• Education: Associate’s or Bachelor's degree in Finance, Accounting, or Business.
• Experience: Minimum of 2 years of proven experience in billing, accounts receivable, or collections.
• Ideal Skill Proficiency: Strong proficiency with SAP and Microsoft Office.
• Core Competencies: Must possess excellent communication and interpersonal skills, high attention to detail, and mathematical accuracy.