Job Title: Receptionist

Job Responsibilities:

• Prepare copies of the daily schedule
• Attend morning team meeting (arrive 15 minutes early)
• Identify availability for emergency patient bookings
• Confirm lab cases are delivered before appointments
• Greet patients warmly and professionally
• Collect and update patient information (contact, medical, policies)
• Manage dentist and hygienist schedules
• Answer incoming calls and route messages appropriately
• Enter all data promptly into the Dental Management System
• Verify pre-medicated patients have taken medication
• Post treatments, reappoint patients, and confirm visits
• Send follow-up letters with patient education materials
• Follow up on hygiene recalls, missed, or rescheduled appointments
• Record unscheduled treatment
• Communicate schedule changes to clinical staff
• Screen calls for staff callbacks during lunch
• Discuss fees and provide estimates/pre-determinations
• Maintain a clean desk and log out systems at end of day