Core Responsibilities

• Install and configure IT systems: Hardware, software, and peripherals including desktops, laptops, printers, VoIP phones, and mobile devices.
• Troubleshoot and resolve issues: Diagnose and repair hardware, software, and network problems efficiently, minimizing downtime.
• Support business applications: Microsoft Windows Server, Active Directory, Office 365, Google Suite, other Microsoft application and any other applications that may be utilized by our clientele. 
• Maintain telecom and security systems: Assist with installation and troubleshooting of telephone systems, camera systems, alarm systems, and access control systems.
• Provide customer support: Attend to in-person and remote support calls, ensuring timely resolution and professional communication.
• Document IT environments: Keep accurate records of changes, configurations, and troubleshooting steps in knowledge base articles.
• Perform account management: Create, modify, and delete user accounts in Active Directory, Office 365, and Google Suite.
• Implement cybersecurity practices: Apply patches, updates, and anti-virus scans in line with company and client compliance standards.
• Support projects and events: Assist with IT setup for project work, events, and contingency operations, including occasional after-hours, weekend, or public holiday work.
• Vehicle and equipment reporting: Report issues with assigned company vehicle or IT equipment promptly.

Qualifications

• Education: Minimum of five (5) CXC passes including Mathematics and English Language. Associate’s or Bachelor’s in IT preferred.
• Certifications: CompTIA A+ required; Security+, Microsoft (MCSA/MCSE, Azure), or Cisco (CCNA) strongly preferred.
• Experience: 3–5 years in IT support across diverse industries, with proven troubleshooting efficiency and documentation discipline.
• Technical Skills: Advanced proficiency with Windows Server, Active Directory, Office 365, Google Suite, and networking fundamentals.
• Note: Candidates who do not yet possess the full technical skillset may be trained to function effectively in the role.
• Driving Requirement: Must hold a valid Trinidad & Tobago driver’s license with a clean driving record and demonstrate responsible vehicle use.
• Additional Asset: Experience in CCTV and access control systems will be considered an advantage but is not a requirement.

Core Skills

• Strong organizational ability: Capable of managing multiple tasks, prioritizing effectively, and maintaining structured workflows.
• Client-facing communication: Excellent interpersonal skills to interact with diverse clients across industries, ensuring clarity and professionalism.
• Detail-oriented record keeping: Accurate documentation of troubleshooting steps, system changes, and configurations to support compliance and continuity.
• Responsible independence: Demonstrates maturity in decision-making, accountability in fieldwork, and reliability when entrusted with company assets.

Employment Details

• Working Hours: Monday to Friday, 7:30am – 4:30pm.
• Flexibility: After-hours and weekend work may be required for projects or emergencies.