Come and join our Servant Leadership team!!
We are growing and we need you!!
WALK-INS are allowed starting Wednesday May 27th, 2026, 9am - 12pm
Shift: - Flexibility required for any 5 days of the week including weekends and public holidays.
Great pay rate - J$600 per hour
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Clear and Effective communication skills in English including active listening and conversational skills.
• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.
• Effective Organizational Skills
• Computer proficiency skills with a minimum 25 WPM typing speed
Requirements
- A minimum of 3 CXC subjects including English is required
- Must have Sales, Customer Service and Retention experience.
- Candidate must be computer literate.
- Candidates must possess a Valid ID, TRN, and NIS.
- Candidate must be 18 years or older to be considered.
- Flexible to work any assigned shift any day of the week including weekends and public holidays.
- HEART/NTA Customer Service Certificate is accepted.
- Problem solving skills- ability to access and research multiple sources of data.
- At least 6 months in an Operations Center, or in Outsource management in the service industry.
- Effective analytical problem-solving, and decision-making skills
- Effective organizational skills ability to access and research multiple sources of data.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Able to effectively resolve problems and be efficient in a fast-paced environment
- Able to work in a team-oriented environment
- Must be assertive and able to handle pushbacks from customers who are calling to cancel
WHAT WE OFFER
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service from Center downtown Montego Bay
- Free Shuttle from Center to Lucea, Savanna-La-mar and Falmouth
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
- Monthly employee engagement activities
Please take the following documents to the interview: -
- Updated printed Resume
- 2 Passport size picture
- NIS, TRN, ID
- NCB or Scotia Banking details
- Certificates and Qualifications
We are located at: -
Montego Bay Freezone,
Building 5 - Behind Concentrix
Montego Bay, St. James, Jamaica