POSITION: Administrative Manager

REPORTS TO: Branch Manager

SUPERVISION GIVEN TO: Cashiers and Office Staff

PURPOSE

The purpose of this position is to coordinate the day-to-day operational activities of the office, ensuring efficient administrative processes and exceptional customer service. The Administrative Manager is responsible for effective credit management to minimise bad debts, while consistently ensuring customers receive service that exceeds expectations. This is achieved through the development, leadership, and motivation of a customer-focused and high-performing team.

REQUIRED EDUCATION

• Tertiary-level qualification preferred, ideally a Degree in Business, Management Studies, or a related field.

REQUIRED SKILLS AND EXPERIENCE

• Proven experience in a management or supervisory role.
• Strong customer service orientation.
• High level of numeracy and computer literacy.
• Excellent interpersonal and people-management skills.
• Strong written and verbal communication abilities.
• Well-developed analytical and problem-solving skills.

REQUIRED PERSONAL ATTRIBUTES

• Tactful, discreet, and professional.
• Ability to manage a demanding workload and meet deadlines.
• Positive and proactive attitude towards work.
• Self-motivated with the ability to work independently and use initiative.
• Effective team player with strong leadership capability.

DUTIES AND RESPONSIBILITIES

• Ensure customers consistently receive service that exceeds expectations.
• Maintain comprehensive knowledge of COURTS’ systems, policies, and procedures.
• Ensure all staff comply with company policies, procedures, and Internal Audit requirements, including Cash Procedures.
• Monitor, manage, and minimise bad debt in line with company targets.
• Analyse rejection reports to drive continuous performance improvement.
• Prepare and submit weekly cash summaries to the Accounts Payable department.
• Reconcile daily cash lodgements against machine totals and cashier batch summaries.
• Ensure cash is banked in accordance with company procedures.
• Investigate and reconcile all daily cash shortages or discrepancies.
• Ensure cashiers reimburse the company for shortages through approved payment or salary deduction processes.
• Review Temporary Receipt Books daily, regardless of system functionality.
• Oversee the administration and operation of Remittance Express and Quick Cash services.
• Manage and control the Petty Cash float.
• Make recommendations regarding the promotion, transfer, and termination of office staff as required.
• Assess training needs and provide ongoing training and development for office staff.