JOB DESCRIPTION

CASHIER / CUSTOMER SERVICE REPRESENTATIVE

The Cashier / Customer Service Representative is responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Your duties include interacting with customers, balancing the cash register, determining change, recording purchases, processing returns and scanning items for sale.

Duties and Responsibilities:

• Processing sales transactions and taking payments.
• Calculating the cost of products or services.
• Calculating and returning change for cash transactions.
• Maintaining adequate change denominations and requesting additional change.
• Answering customer questions about products or services and providing recommendations based on customer needs.
• Cross-selling and upselling products.
• Reconciling cash drawers and sales receipts.
• Reporting issues with equipment.
• Working with the team to meet store sales goals.
• Responding to and resolving customer complaints and concerns.
• Processing layaways, returns and exchanges.
• Maintaining clean and tidy checkout and merchandise areas.
• Assisting in stocking and rotating merchandise.
• Scanning and bagging items accurately and efficiently.
• Staying up to date on merchandise promotions, advertisements and product information.
• Manage transactions with customers using the point-of-sales system.
• Scan products and ensure accurate pricing.
• Take cash, credit and debit payments.
• Issue receipts, refunds, change or tickets.
• Redeem stamps and coupons.
• Resolve customer complaints and concerns. 
• Greet customers and maintain a personable and friendly attitude.
• Clean, stock and tidy checkout and retail areas.
• Track transactions on balance sheets and report discrepancies.
• Handle merchandise returns and exchanges.
• Any other duties that may be assigned within the scope of the job