DUTIES AND RESPONSIBILITIES:
• Responsible for planning, designing and maintenance of physical and virtual environment / networks.
• Automate the setup of user profiles and shared network resources via group policy.
• Imaging of software applications required by end users across the group.
• Assist with the setup and deployment of laptops, desktops, servers, printers, firewalls, switches and other networking devices.
• Setup, patching and management of client and server operating systems for the group.
• Automates the deployment of desktop applications e.g.: Microsoft O365, Anti-virus.
• Enable faster and smarter business processes and develop analytics for meaningful insights.
• Perform server administration tasks (e.g., user/group, security permissions, group policies, print services); research
event-log warnings and errors; and monitor resources to ensure that systems architecture components work together
seamlessly.
• Monitors data-center health using existing management tools and respond to issues as they arise.
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches,
firewalls, printers, phones, security updates, internet, intranet, LANs, WANs, and network segments.
• Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when
needed.
• Perform routine and scheduled audits of all systems, including backups.
• Must meet with in-line manager on a daily basis to discuss work in progress, outstanding tickets, and assigned daily
duties.
• Set up, monitor, configure and check the backup solution on a daily basis and resolve failed jobs in a timely manner.
• To build effective relationships with contractors, service providers and suppliers and ensure that Service Level
Agreements (SLA’s) are met.
• Supervises the technical officers and ensures tasks are completed in a timely manner.
• Performs other related duties as assigned by the ICT managers and / or Group CIO.
MINIMUM EXPERIENCE AND TRAINING:
Minimum of five (5) years’ relevant technical experience.
Training as evidenced by the possession of a recognized degree, BSc. in Computer Engineering, Electrical Engineering
Computer Information Systems or a related area.
CompTIA A+, CompTIA N+, CCNA and or relevant Microsoft certification will be an asset. Evidence of certification must
be shown.
Spanish as a second language will be an asset.
Training in Project Management will be an asset.