KEY RESPONSIBILITIES

•    Customer Relationship Management
•    Develop and sustain positive relationships with internal and external customers and stakeholders.
•    Provide tailored solutions and promptly resolve complaints by thoroughly understanding customer needs.
•    Manage CRM leads within 24 hours.
•    Supports the delinquent portfolio through the restructuring of Loans.
•    Sales and Business Development
•   Drive new and existing business growth through direct sales and relationship building.
•   Cross-sell and up-sell all the products and services.
•   Achieve monthly/annual sales targets by active marketing initiatives.
•    Provide on-site coverage at designated dealership locations and participate in sales events to promote products     and services.
•   Maintain accurate and healthy pipeline reports to track movement of business and conversions.
•  Customer Onboarding and Support
•   Manage the end-to-end onboarding process from application origination to disbursement including interviews, proposals and loan closing.
• Collaborate with internal teams to process applications and update customers accordingly.
•  Conduct site visits as required for Enhanced Due Diligence.
•  Compliance and Risk Management
• Ensure adherence to AML, ATF and regulatory guidelines while maintaining KYC compliance.
• Conduct due diligence and ensure data accuracy/integrity for all credit applications.
• Market and Product Knowledge
• Stay updated on market trends, competitor offerings and financial products.
• Maintain in-depth knowledge of the Company’s lending and investment product offerings.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Business Management, Finance or related discipline
• A minimum of five (5) years’ experience in retail banking or financial services with at least three (3) years in a lending capacity

KNOWLEDGE, SKILLS & ABILITIES

• Financial products, risk management, and regulatory compliance (AML/ATF)
• Market trends, competitor analysis, and CRM tools
• Sales, negotiation, and customer service excellence
• Proficiency in MS Office Suite
• Strong communication, time management, and analytical skills
• Ability to use initiative, work independently and exercise sound judgement
• Ability to build and maintain relationships with customers and stakeholders
• Adaptability, decision-making, and attention to detail
• Team collaboration, integrity, and confidentiality