FULL-TIME VACANCY

ICU MANAGER

Accountable for the delivery of safe, effective, patient-centered care—both direct and indirect—within the ICU department, while maintaining professional responsibility for all WSM staff involved in care provision.

Professional requirements

• Adheres to WSM’s Employee Handbook/Code of Ethics.
• Always representing the organization in a positive and professional manner.
• Actively promotes and supports WSM’s mission, values and organizational goals.
• Treats customer requests as priority and acts with a sense of urgency, empathy, courtesy and confidentiality with a focus on quality service.
• Promotes mutual respect among staff and teamwork among departments.
• Recognizes the need for personal growth and development in the workplace and follows a plan of action to achieve measurable results.

Summary of Key Result Areas and Main Duties

Leadership

• Creates and conveys the mission and vision of ICU services with the assistance of the management team.
• Ensure all ICU Personnel are aware of WSM Vision and Mission.
• Conveys to ICU personnel the strategic plans and goals of the organization to maintain a customer focused environment.
• Coordinates, facilitates and manages change within the ICU department and the Hospital.
• Reviews and introduces new and existing policies to all staff.
• Facilitate on-going educational updates within the department.
• Coaches and mentors, all staff to align them with the organizational goals. 

Management

• Ensures that ICU staff provide safe and effective patient-centered care within the ICU.
• Assists ICU staff in evaluating practices and creating strategies for further improvement.
• Ensures that all customer complaints are addressed in a timely manner and provides updates to Director of Nursing.
• Ensures all reports are sent to Director of Nursing and the appropriate departments.
• Ensure that all staff off-duty entries are accurately recorded in MICROPAY by the Friday preceding the upcoming week.

Human Resource Management

• Ensure staffing levels and management coverage is appropriate to meet the needs of the business and maximize customer experience.
• Assists with the creation of job descriptions for all direct reports and ensure they are periodically updated.
• Assist with the on-boarding process of interviewing, hiring, and orienting quality candidates.
• Prepares work schedules and assigns work.
• Ensures an ongoing performance management approach is conducted (update staff and provide ongoing feedback on their performance before the actual performance appraisal due date).
• Conducts performance appraisals and provides constructive feedback to ICU staff
• Provides guidance and support to ICU staff.
• Trains staff and ensure educational resources are available.
• Works with all direct reports to create individual action plans for continuous improvement of the ICU Department.
• Leads disciplinary action when necessary. This includes fully understanding the disciplinary process to ensure it is administered fairly and in accordance with the law and Hospital’s policies and procedures.
• Responsible for effective and timely implementation of all company rollouts and initiatives.

Operational

• Troubleshooting issues related to coordinating the rotation of doctors.
• Assesses the quality of patient care delivered and coordinates patient care services with patients, staff, physicians, and other departments.
• Verifies departmental compliance with organizational policies and procedures and regulatory standards.
• Ensures that appropriate personnel, equipment and supplies are available.
• Acts as patients advocate and maintain privacy and confidentiality of all appropriate information.
• Provides input into development and maintenance of business plans, including budgets.

Education requirements

• Nursing RN Certification or a Bachelor’s degree in desired field.
• Minimum of 5 years’ relevant experience in ICU.
• ICU Certificate.

Experience, Special Knowledge and Training

• Registered with the Nursing Council of Trinidad & Tobago.
• Minimum of 5 years varied and progressive perioperative services experience or perioperative nursing management experience.
• Basic Life Support (BLS) certification. 
• Computer skills- Microsoft Word, Excel and Outlook.
• Knowledge of medical equipment- understanding of operation and troubleshooting abilities.
• Extensive clinical knowledge and experience relevant to ICU.

Abilities and Skills

• Ability to troubleshoot and manage difficult situations involving patients, physicians, or others in a professional manner.
• Strong administrative, organizational and interpersonal skills.
• Ability to determine appropriate course of action in more complex situations.
• Ability to work independently, exercise creativity, be attentive to details and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
• Ability to communicate effectively both orally and in writing.

Other

• Physically demanding, high-stress environment.
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions.
• Standing and walking for extensive periods of time.
• Working under stressful conditions.
• Working irregular hours including after hours.

Unsuitable applications would not be acknowledged.

Applications closed on the 23^rd April 2026.