FUSION BPO SERVICES:153 ORANGE STREET, KINGSTON
# MORTGAGE ASSOCIATE NEEDED
# COMPETITIVE RATES
# AT LEAST ONE (2) YEARS EXPERIENCE REQUIRED
Duties and Responsibilities:
- Accept incoming phone calls
- Make outbound phone calls to follow up on claims
- Monitor and respond to incoming emails
- Monitor and respond to incoming voicemails
- Understand and apply business rule requirements
- Understand and apply investor requirements
- Document claim activity in the loss draft module
- Order inspections for claims
- Request disbursements for ongoing claims
- Administer and resolve all customers’ inquiries
- Provide response to all incoming telephone queries received from customers in timely and professional manner
- Excellent organization skills with the ability to work as a team and independently
- Ability to multi-task between various software programs
- Provide first call resolution
- Problem solving and problem resolutions skills
- Handle questions and complaints in compliance with state regulations where applicable
- Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
- Solid analytical skills
- Provide continuous training and back up support to teammates.
- Provide training and guidance to staff of organization as required.
Competencies required:
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Qualification and Experience
- Minimum of 5 CXC’s including Math, and English
- Ability to work flexible hours and weekends
- One (2) year's experience working in the same capacity
Working Conditions
Normal BPO environment
Please take along the orginal and copy of your:
- Resume
- ID
- TRN
- NIS
- Birth Paper
- Qualifications