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JOB SUMMARY

The Technical Support Representative:Provides assistance to customers experiencing issues with printing devices. Responsibilities include troubleshooting hardware and software problems, guiding users through setup and connectivity steps, and responding to inquiries via phone.

What you'll do:

• Troubleshoot technical issues across voice and email channels
• Diagnose, resolve, and escalate customer concerns with speed and accuracy
• Turn frustrated customers into loyal fans, one solution at a time
• Maintain diplomacy when addressing escalated matters

What you bring:

• Strong analytical and problem-solving skills
• Clear, confident communication
• A passion for technology and helping people

Benefits

• Full-time job (instead of short-term contracts)
• Weekends off
• Performance bonuses
• Educational Assistance
• Professional Development opportunities
• Fun cultural and community outreach activities

JOB REQUIREMENTS

Minimum

• Age: 18+
• Education: Passes in 2 subjects from any accredited body - Must include English Language
• Passion for providing quality customer service
• Proficient communication skills (verbal and written)
• Must be able to multi-task while using different internal programs
• Demonstrated problem-solving skills.
• Tech-savviness; Prior technical exposure or demonstrated interest
• Typing Speed of 35 words per minute
• Ability to maintain the highest level of confidentiality
• Ability to work in a team-fostered environment

Preferred

• Previous Technical Support experience is a plus
• Previous Call Center experience