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Role Overview

Fraud prevention agents are responsible for monitoring, investigating, and resolving potential fraud across accounts, funding, and transaction activity. The role focuses on accurate alert triage, in-depth case investigations, and strong documentation that aligns with the client’s fraud playbooks. Analysts identify patterns such as scams, synthetic identities, mule activity, and account takeovers while maintaining high decision quality and adherence to SLAs.

 Responsibilities

Fraud Monitoring & Case Management: Proactively review alerts across accounts,

funding, and transactional activity, ensuring accurate identification and triage of

potential fraud.

Investigation & Decisioning: Analyze anomalies such as scam indicators, device

fingerprinting discrepancies, mule activity, and social engineering patterns. Document

decisions clearly and follow the client’s defined escalation and approval paths.

Queue Management: Maintain timely and prioritized management of fraud alerts to

meet defined SLAs for acknowledgment, investigation, and resolution.

Core Skills & Competencies

• Excellent written & verbal communication skills, demonstrated through assessments & conversation.
• Ability to compose clear, professional, and grammatically accurate case notes, email responses, and documentation updates.
• Strong comprehension skills for interpreting compliance requirements, KYC documentation, and workflow instructions.
• Ability to pass a standard typing test (recommended benchmark: 25–35 WPM with high accuracy).