The Facilities Team Lead is responsible for overseeing the day-to-day management of facilities operations across assigned retail locations. The role ensures that buildings, services, and vendor partners operate safely, efficiently, and in line with organizational standards and budgets.

Working closely with internal teams and external service providers, the Facilities Team Lead supports site improvements, expansion projects, and sustainability initiatives that enhance the workplace and overall operational environment. This role plays an important part in maintaining reliable infrastructure that supports business performance and employee productivity.

Key Responsibilities

• Oversee daily facilities operations across assigned retail locations, ensuring buildings and services are safe, well maintained, and fully operational.
• Coordinate and manage service providers and contractors, ensuring quality standards and service levels are consistently met.
• Support development initiatives including openings, relocations, refurbishments, and closures.
• Work closely with internal teams to source and evaluate vendors for facilities, services and projects.
• Assist with implementing sustainability initiatives such as energy efficiency, waste management, and environmental programs.
• Monitor facilities-related expenses, track budgets, and identify opportunities to improve cost efficiency.
• Act as the main point of contact for workplace and facilities-related matters, ensuring a safe and comfortable environment for staff and customers.
• Maintain facilities records, service contracts, compliance documentation, and asset registers.
• Prepare regular reports on operational performance, projects, service levels, and costs.
• Support health, safety, and compliance standards across all locations.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Facilities Management, or a related field is preferred.

• 4+ years of experience in facilities, property management, operations, or a similar role.
• Experience managing vendors and service providers.
• Experience supporting openings, renovations, or operational projects is an asset.
• Experience working in a multi-site or retail environment is an advantage.

Skills & Competencies

• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and customer-focused mindset.
• Budget tracking and cost management capabilities.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with facilities management or procurement systems is an asset.
• A hands-on, collaborative approach with a strong focus on results.

If you are passionate about creating well-managed, efficient workspaces and supporting operational excellence in a retail environment, we encourage you to apply.