Dispute Investigation Analyst

Job Summary

• Conduct Investigations surrounding consumers dispute claims. This includes but is not limited to reviewing account notes, managing consumer. reporting, requesting Validation of Debt (VOD), requesting client information etc.
• Locate all account(s) associated with dispute and ensure account(s) are restricted from further dialing until a resolution is determined. 
• Ensure all process and procedures relating to disputes are followed when applicable.
• Respond promptly via email to disputes received from internal departments outlining dispute findings.
• Determine and complete letter correspondence to be sent to consumers based on investigation findings.
• Provide relevant and timely information to immediate management and peers.
• Demonstrate the capacity to make decisions and incorporate strategic planning to ensure deadlines are met and quality work is produced.
• Effective in initiating changes, adapting to necessary changes from old methods when they are no longer practical.
• Identifying new methods and generating improvement in facility's performance.
• All other duties as assigned.

• This position does not have supervisory responsibilities/accountabilities.