Our client is a leading retail organization that operates a network of supermarkets and provides a wide range of food and household products to customers across Jamaica. The company relies on modern information systems to support its retail operations, supply chain management, and customer service functions, and is committed to continuously improving its technology infrastructure to enhance efficiency and service delivery.
Position Summary
The User Support Officer Intern will support the Business Systems Department in maintaining the stability and efficiency of the organization’s information systems. The intern will assist with monitoring and supporting business applications, troubleshooting system issues, and helping users across the organization maximize the effectiveness of IT systems.
Key Responsibilities
Provide first-level support to users experiencing issues with business applications and systems
Assist with troubleshooting software and hardware problems
Support the installation, configuration, and maintenance of business applications
Participate in the review, upgrade, and improvement of internal applications
Assist with performing system configuration, mapping, and management tasks
Help conduct data audits and support quality control measures for system data
Assist with implementing vendor-supplied software updates and patches
Develop and maintain user training materials and process documentation
Liaise with internal departments to identify and resolve system-related issues
Support the Business Systems team in recommending improvements to enhance system performance and user experience
Qualifications
Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field
Strong interest in IT systems support, application management, and business technology
Basic knowledge of business applications and software troubleshooting
IT certifications or technical training would be an asset
Key Competencies
Strong analytical and problem-solving skills
Good communication and interpersonal skills
Ability to explain technical concepts to non-technical users
Strong attention to detail and organizational skills
Ability to work collaboratively in a team environment
Ability to multitask and manage competing priorities