PURPOSE:
The purpose of this position is to assist and support the Branch/Relief Branch Manager with the co-ordination of the day to day operational issues surrounding the running of a branch. The Assistant Branch Manager will help to ensure that sales targets are exceeded, while consistently overseeing that customers receive a service beyond their expectations. This will be achieved through creating and maintaining a motivated and customer orientated work force.
Main Duties & Responsibilities:
Sales and Marketing
- Maximise Sales opportunity to achieve targets
- To ensure that branch achieves targets relevant to Company/ Operations Key Performance Indicators (KPI)
- Ensure that regular branch marketing activities are implemented
- Manage Classic Club Accounts to maximize sales
- Submit weekly head counts for major competitors along with price comparison to Regional Marketing
Stock Management
- Ensure preparation of store for stock take and investigation
- Ensure adequate stock of items being promoted
- Ensure that all stock related documents are processed daily
- Ensure timely reconciliation and printing of Abbreviated Stock
- Monitor Goods on Loan to ensure compliance with Company policy
- Ensure timely preparation and submission of variance reports, perpetuals etc. to Audit Department.
Customer Care
- Ensure that all external customers receive the standard of service as required by the Company’s benchmark
- Foster team spirit among staff to ensure that the goals of the Internal Charter are achieved
- Ensure that all communications between the branch and the Fair Trading Commission and Consumer Affairs Commission are reported to the Charter Manager.
- Sanction all refunds
Merchandising of Store
- Ensure compliance to stock allocation – this should be checked on a weekly basis
- Ensure that the guidelines relating to tagging are adhered to e.g. Managers special, spiffs, regular price tags, bureau of standard tags, POS stickers etc.
- Maintain showroom displays
- Ensure conformance with established housekeeping standards
- Ensure that product alarms are in place and are functional
Responsibility
- Monitor individual staff to ensure achievement of KPIs and targets
- Coach and monitor staff to ensure continuous improvement
- Conduct formal performance reviews
- Ensure that staff members are properly attired in correct uniform, name badges and promotional buttons.
- Ensure proper scheduling of staff to man store e.g. days off, vacation leave,
Security of Store
- Ensure that only authorized persons have access to keys and alarm panels.
- Ensure timely preparation and submission of Incident Reports
Management of Warehouse
- Ensure that all stock ( regular and RP items) are labelled in conformance with Company Guidelines
- Ensure that Branch Stock-holding does not exceed the minimum level
Management of controllable expenses
Responsibility
- Ensure that controllable expenses are within budget
- Risk Management
- Ensure correct legal and corporate policies are posted on site.
- Ensure the branch is always operating within stipulated risk management guidelines.
- Management of Reports/Screen/files
Responsibilities:
- Action the Delivery Differs from Agreement Report
- Action outstanding bookings report on a weekly basis
- Review outstanding deliveries report on a weekly basis – ensure appropriate action
- Review cash account in code five print to ensure that all accounts are being actioned
- Screens to be actioned on a daily basis: incomplete details, Sanction, unpaid,
- Assist with the accounts in the referral screen.
- Complete the following reports weekly:
- Options Gold, Sunday Bookings, Cash & Go and Attendance
- Oversee the updating of DA screen daily to ensure all accounts are actioned within company guidelines
Other Duties
- Any other duties assigned
MINIMUM EDUCATION:
- Tertiary level education, preferably a Bachelor’s Degree in Business Administration or related discipline
REQUIRED SKILLS / EXPERIENCE:
- Minimum 2 years in a supervisory or management position
- Strong interpersonal and communication skills
- Problem-solving skills
- Experience in Sales
REQUIRED PERSONAL CHARACTERISTICS:
- Customer service –oriented
- Team player
- Entrepreneurial
- Results-oriented
- Strong leadership skills
- Determined and energetic
- Strong sense of integrity