SALES MANAGER

SCOPE

The incumbent has responsibility for the management of the company's corporate and retail sales departments. He/she is accountable for the development, implementation, monitoring and evaluation of the organization’s Corporate and Retail sales strategic plans, to ensure achievement of revenue growth targets, keeping NATCO’s Sales approach innovative and competitive, and ensuring strong market presence that leads to sustained market dominance.

He/she is responsible for Corporate and Retail Business growth by developing and implementing sales plans & Initiatives that are geared towards customer retention and continuous customer acquisition that results in the expansion of the company’s customer base.  Further, the individual is responsible for forecasting sales within various time horizons viz. annual, quarterly, and monthly.

Additionally, the individual has responsibility for maximizing the Corporate and Retail Sales Team’s potential and ensuring consistent delivery of Customer-Centric Service and nurturing the company’s customer relationships.

RESPONSIBILITIES 

• Developing, Implementing and Managing the Corporate and Retail Sales Team’s Strategic Plans in collaboration with the company’s Executive Team, to achieve the company’s Sales Objectives.
• Ensuring the Corporate and Retail Sales Departments meet and exceed projected sales targets.
• Managing Key Accounts and pursuing business growth opportunities with all Corporate Customers.
• Analyzing data to identify trends, competitive activity, potential Sales and Continuous Improvement Opportunities.
• Monitoring competitors’ activities so as to increase market share and sales volume
• Maintain a collaborative relationship with all Department Heads to nurture an environment where both internal and external customer service reflects the company’s Strategic Goal of “Customer Centricity”.
• Ensure that the NATCO brand is well represented by ensuring adherence to professional image and standards.
• Develop and implement a system to capture and report customers’ queries, concerns and complaints, to facilitate and ensure timely resolution.
• Recommend new products and corporate sales opportunities, additional customer service requirements, product, and packaging enhancements, new and/or enlargement of existing product lines.
• Develop and implement initiatives and trainings to continuously improve customer service levels amongst the Sales Team.
• Oversight of the administrative processes and controls of the Corporate and Retail Sales Team Department
• Ensuring that the department utilizes technology to improve and increase its efficiency and effectiveness.
• Providing reports in a timely manner on Departmental Sales; customers and products information; and any other Sales-related matters as determined by the Executive Team.  
• Presenting all required reports at meetings as defined by the Executive Management of the company.
• Collaborating with the Supply Chain department in the development and submission of competitive Tenders and Quotations.
• Developing and maintaining an efficient process to track Customer’s New Product Requests in collaboration with the Product Development Team
• Developing and maintaining an efficient process for the conversion of Requests for Quotations to Purchase Orders.
• Responsible for developing members of the Department by identifying gaps, providing coaching and making recommendations for training as required. 
• Responsible for Training and Development within the Department to improve customer service and product knowledge.
• Ensuring that members of the department remain current with the use of up-to-date communication tools, techniques and networking systems.
• Responsible for the completion of Performance Appraisals, Performance Management and Staff Motivation.

 QUALIFICATIONS AND EXPERIENCE 

• BSc., in Business Management or Sales and Marketing from an accredited tertiary institution.
• OSHA Certification from an accredited institution
• At least three (3) years’ experience in a Management Position in a Sales/Marketing environment OR at least five (5) years’ experience in a Supervisory position in a Sales/ Marketing environment 
• At least two (2) years experience in a Retail and Distribution environment with focus on both B2B and B2C sales
• Experience working with the Occupational Safety and Health Agency legislation and requirements of Trinidad and Tobago
• Experience in developing and implementing sales strategies that results in measurable revenue growth
• Proficiency in Microsoft Office Suite.
• Proficiency with use of a CRM System
• Certification/Training in the following areas would be an asset: Negotiation; Satisfying Customer Needs; Building Relationships; Coaching; Managing Processes; Market Knowledge and Intelligence; Developing Budgets; Communication and Presentation Skills; Root Cause Analysis training and experience
• A reliable vehicle and a valid driver's licence