Job Summary

The Electronics Technician plays a pivotal role in ensuring the delivery of electronic solutions to customers in the market. The role encompasses customer engagement, performing site evaluations, threat assessment, solution design, installation, troubleshooting & maintenance and quality control. This role focuses on enhancing safety and security for businesses and homes through personalized, cutting-edge solutions

Locations: Mandeville, Ocho Rios, Montego Bay, Kingston

Key Responsibilities

1. Solution Design & Installation:
• Perform detailed site inspections to evaluate security needs based on a detailed threat assessment and risk assessment.
• Design and implement customized security systems, including but not limited to burglary alarms, fire alarms, intrusion detection, access control, gate openers, and smart solutions.
• Integrate advanced technologies such as AI-powered surveillance, real-time threat monitoring, and IoT-enabled devices to complement traditional security solutions.
2. Maintenance & Support:
• Provide ongoing system maintenance, including troubleshooting, repairs, and updates to ensure optimal system performance.
• Conduct routine checks and upgrades on installed systems to maintain security integrity.
• Train clients on system usage and provide technical support as required.
3. Customer Interaction:
• Work directly with clients, from residential homeowners to corporate and government entities, to understand their security concerns and offer tailored solutions.
• Conduct post-installation follow-ups to ensure satisfaction and system functionality.
• Maintain professional relationships and ensure exceptional customer service.
4. Technological Integration:
• Stay updated on the latest security technology trends and tools, including smart home integration, AI surveillance, and data analytics in security systems.
• Integrate new technology seamlessly with existing security infrastructure to create comprehensive, responsive, and real-time security solutions.
5. Documentation & Reporting:
• Maintain detailed records of site inspections, system designs, installation processes, and maintenance schedules.
• Generate reports on system performance, client satisfaction, and any necessary improvements.
6. Safety & Compliance:
• Ensure all installations comply with local regulations, industry standards, and company safety protocols.
• Perform regular checks to ensure systems are secure and reliable, minimizing vulnerabilities.
7. Any other Task:
• As the operations of the business evolves and new technologies are adopted, utmost flexibility will be required to complete new/ additional tasks which may be assigned.

Qualifications

Required Education and Experience:

• Diploma or certification in Electronics, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in security system design, installation, and maintenance.
• Strong understanding of both traditional and advanced security technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a focus on innovation and integration of new technologies.

Desirable Skills and Competencies:

• Familiarity with IoT, AI-based systems, and smart technology integrations.
• Experience working with a variety of clients, including residential, commercial, and government sectors.
• Knowledge of cloud-based security solutions and data analytics.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Adaptability: Ability to adapt to changing technology and business needs.

Performance Metrics

• Accessibility & Responsiveness
• Client satisfaction and feedback.
• Timely and successful installations.
• System uptime and maintenance efficiency.
• Adoption and integration of new technologies.

• Operational Efficiency: Profitable completion of assigned tasks and willingness to assist the team in achieving the company goals.

Working Conditions

• Environment: work will be performed both in the field (at client location) and in office settings. The role involves significant travel to client sites including commercial, residential, and government entities.
• Hours: Full-time position, with the need to be available for emergency situations outside of regular working hours.

Physical Requirements

• Ability to lift up to 50 lbs, work at heights, and operate in various weather conditions.
• Manual dexterity to handle complex wiring and system installations.

We appreciate all applications of interest, however, only shortlisted candidates will be contacted.