To oversee daily business operations across all departments.
To develop and implement growth strategies for the branch.
Responsible for training low-level managers and staff, including coaching and mentoring.
Create and manage budgets to ensure financial targets are met.
To improve the company’s revenue through operational efficiency and strategic initiatives.
Evaluate senior staff performance and productivity regularly.
Research and identify new business opportunities and growth prospects.
Generate reports and deliver presentations to senior management.
To perform quality checks on all departments with reference to operations, services, and customer experience.
Identify training needs for managers, supervisors, and staff, and recommend appropriate programs.
Prospect new clients and leverage networks to generate sales.
Identify opportunities to partner with vendors and manufacturers.
Inform current and potential partners about key business developments.
Present to and consult with senior management on business trends, aiming to develop new services, products, and distribution channels.
Identify opportunities for new products, services, and distribution channels to increase sales.
Manage, strengthen, and grow business partnerships.
Develop, nurture, and deepen client relationships.
Ensure the development of annual business plans, policies, procedures, and processes that provide operational frameworks to achieve company goals.
Ensure all projects and initiatives are completed within assigned budget, time, and resource constraints while maintaining the highest quality.
Manage the Performance Management System of relevant divisional managers.
Oversee and monitor that managers maintain high-quality standards in lobby, auditorium, and other customer-facing areas.
Ensure the development and implementation of a reporting framework, and that reports are submitted according to company requirements.
Ensure a standard of customer service synonymous with MovieTowne is maintained at all times.
Communicate and enforce department policies, procedures, and objectives in conjunction with other management members.
Master’s degree in Business Management, Hospitality, Retail Management, or related field.
Minimum of 5 years experience in multi-department operations, retail, or entertainment (mall/cinema preferred).
Proven experience in staff management, training, and leadership.
Strong knowledge of budgeting, business growth, and operational strategy.
Excellent communication, problem-solving, and interpersonal skills.
Ability to develop business plans, manage partnerships, and drive revenue growth.